The Merchant Hotel

Brother & sister inlaws wedding.. The best day & night ever. Staff are fantastic. Food is top class. Hotel is absolutely out of this world WOW. Everything went to plan.. The whole day was wowed & so happy. Best day & night ever. Thank you all xxxx

Suite Dry nice. We had a great memorable suite. Restaurant decor was first class. Highly recommend

The Best Hotel in Northern Ireland . if you seek attention to detail and you like to be treated the best then This is your GO TO No one else can Touch it . Decor is beautiful Food Outstanding and the staff are always around to help , Not overpowering you but there for you with a smile I love ❤️ The Merchant Hotel

I had the most fabulous time at The Merchant Hotel with my husband and two teenage daughters. Art deco rooms - stunning; Bert’s Jazz Bar, starring the Eddie Gripper Trip - 5 Stars; and John Mac, guiding us brilliantly during our day. Thank you

From the moment we arrived here on Tue it was awful From start to finish to the point it was embarrassing We asked to see the manager Shane Hoare Who did not seem to take our concerns seriously Which we have come home to now being very disappointed Really upsetting as it was a special occasion

Our stay in The Merchant Hotel was exceptional! From the moment we arrived we knew it was going to be a special stay! Immediately greeted by welcoming staff with a friendly smile! We arrived early as we had made a reservation for Afternoon Tea. Staff kindly stored our luggage and transferred it to our room while we had afternoon tea. Afternoon tea was fabulous! Service impeccable and all the food was divine. Staff were all so friendly and attentive. It really was the staff that made our experience outstanding. They even brought a beautiful cake to mark my husband's birthday. Afternoon Tea in The Merchant feels like such a luxury experience and it exceeded our expectations! We spent some time in the spa, it was small but not busy at all. Very nice and the views from the roof top hot tub were amazing! Our room was clean, comfortable and had all the necessary facilities needed to have a relaxing and enjoyable stay. The toiletries were gorgeous! We had a wonderful night's sleep! We had drinks in the bar before dinner and they were amazing! Really fabulous choice of cocktails and they were delicious. Staff regularly topped up glasses of water and checked in to make sure we had everything we needed. Even though the bar was busy, staff were always available and very friendly. Dinner was in Berts Jazz Bar. Atmosphere was amazing! Food exceptional and staff outstanding! We had such a lovely meal, faultless! Breakfast the next morning was perfection. Once again, staff were exceptional. Choice of food was great and everything was cooked perfectly! Overall, we had an amazing stay. We had booked an overnight with breakfast and dinner package was very good value for money. We cannot wait to stay again!