The Merchant Hotel

I had the most fabulous time at The Merchant Hotel with my husband and two teenage daughters. Art deco rooms - stunning; Bert’s Jazz Bar, starring the Eddie Gripper Trip - 5 Stars; and John Mac, guiding us brilliantly during our day. Thank you

Had lunch at The Cloth Ear and was genuinely impressed. The beef pie was absolutely delicious – rich, hearty and full of flavour. Service was excellent, warm and attentive. No surprise it belongs to the Merchant Hotel. A great spot for a relaxed, high quality meal. Highly recommend!!!!

Our stay in The Merchant Hotel was exceptional! From the moment we arrived we knew it was going to be a special stay! Immediately greeted by welcoming staff with a friendly smile! We arrived early as we had made a reservation for Afternoon Tea. Staff kindly stored our luggage and transferred it to our room while we had afternoon tea. Afternoon tea was fabulous! Service impeccable and all the food was divine. Staff were all so friendly and attentive. It really was the staff that made our experience outstanding. They even brought a beautiful cake to mark my husband's birthday. Afternoon Tea in The Merchant feels like such a luxury experience and it exceeded our expectations! We spent some time in the spa, it was small but not busy at all. Very nice and the views from the roof top hot tub were amazing! Our room was clean, comfortable and had all the necessary facilities needed to have a relaxing and enjoyable stay. The toiletries were gorgeous! We had a wonderful night's sleep! We had drinks in the bar before dinner and they were amazing! Really fabulous choice of cocktails and they were delicious. Staff regularly topped up glasses of water and checked in to make sure we had everything we needed. Even though the bar was busy, staff were always available and very friendly. Dinner was in Berts Jazz Bar. Atmosphere was amazing! Food exceptional and staff outstanding! We had such a lovely meal, faultless! Breakfast the next morning was perfection. Once again, staff were exceptional. Choice of food was great and everything was cooked perfectly! Overall, we had an amazing stay. We had booked an overnight with breakfast and dinner package was very good value for money. We cannot wait to stay again!

I have been going to the merchant for years and it always been amazing, unfortunately on this occasion it was very disappointing. We went to the merchant for a special occasion having been told we couldn’t book we just turned up for a cocktail. I was very rudely told the wait was 30 minutes and directed to the foyer. I asked could we have a drink in the foyer and again rudely told No. 40 minutes passed with other groups seated before us, apparently because they were having good took priority. We were eventually seated and waited 15 minutes for an order to be taken then another 30 minutes for 4 cocktails. There was only one bartender on and no apology at any stage. The service was very poor and not the usual friendly atmosphere - we didn’t stay for another. Hopefully this experience is only a blip in what has always been a great hotel.

We got a Merchant gift voucher to Celebrate my birthday and I can honestly say everything was 5 Star . When we arrived at check in we were informed we had a complimentary upgrade to a suite that was a lovely touch . The suite was amazing lovely furniture great bathroom and a fantastic bed . We had dinner and breakfast in the great room and both were excellent food and service . Another lovely surprise was the chocolates card and balloon which were left in our room when we were having dinner. After returning from dinner we had another surprise a lovely birthday cake delivered we can't speak highly enough of the Merchant and their Staff . The Merchant Hotel is in a different level a true 5 star hotel thanks to all the staff for a wonderful birthday we will certainly be back.

We arrived early and Ula/Una (I am so sorry to have forgotten her name!) was a saint, saw we were exhausted and let us check in. We had upgraded to a Victorian suite and it was beautiful. The hotel is absolutely gorgeous! We experienced High Tea, had dinner at the Cloth Ear and completely enjoyed every minute of our time at the Merchant!! Great location and such friendly staff. The Irish breakfast was amazing!