Dream Apartments - the Obel Building

Apartments were lovely but will never ever go again checked out 7 days ago still haven’t gotten my deposit back, I was not told about the deposit until I was checking in, I was told it was a preauthorisation and would get it a few days after I checked out upon checking out I was told it would be 2 weeks (by a different person) 7 days later no refund it’s January and bills have to be paid so I am not happy! I was also told I had to pay for parking upon check in again nothing on the website about this. A disgrace trying to get money out of people after they have already paid for their trip. Might I also add I emailed regarding the deposit 4 days ago And no one in dream apartments bothered to reply to my email I understand in retail it’s busy but 4 days later no reply what a joke I will never recommend this place to stay ever to anyone

Definitely not “luxury” apartments, furniture is dated and worn, apartment wasn’t clean, dust really think on bedroom windowsill and beside drawers were dirty inside. Wouldn’t return to these apartments. These apartments require some investment to make them “luxury”

Apartment did what it said on the tin was somewhere to sleep! Overall the apartment was very run down and dirty. The couch had 2 big rips at either end, the skirting boards were caked in dirt as were the blinds. There was a chip missing out the bottom of the bath. The run down state didn't just apply to the room the corridors leading to the room were in the same state. Prior to staying I was sent an email about paying the £100 deposit prior to going as it makes check in easier. Sent the deposit over all was well, on leaving asked when would I recieve it back and was told 72 hours. 72 hours has now passed, they're not responding to any emails, phone just rings and rings. Absolute farce of a company and will not be letting this lie! My own fault for not reading reviews properly as this seems to be something they do on a regular occurrence, would avoid simply because of this. They shouldn't state a time frame in their documentation if they cant or have no intention to adhering to it, you should never have to chase your own money!

These apartments have a fab location and are a great base for exploring Belfast. The views are just fantastic. The apartment has everything you need and was very clean and tidy. Beds very comfortable. Would definitely recommend for a trip to Belfast! Check in was easy and parking available in the underground!

Family stay The apartment serves a purpose for a city break. Definitely not a luxury apartment! Could do with some TLC. Some electrical heaters were broken. Large enough kitchen, bedrooms and bathrooms. Quite noisy as by a main road into Belfast!

Dirty and lack of staff communication The apartment was great and so the location in Belfast. Parking in the same building was grand (€20/day). Unfortunately, the apartment was not cleaned. Only the middle of each room was hovered. We had dirty water splash at the walls in the bathroom, dust in layers in every corner, along the walls and on radiators. The stow had still dried food from previous guests cooking and the plats had only been splashed so fat and food rest on them and several of the glasses too. Turned out that we handed been given the information leaflet. So we went to ask about wi-fi. Had to ask for additional toilet roles as it was only one with only 1/4 left in the apartment. We complained at several times about the situation and at check out the lady told us that if we had notified them we would have been moved to another apartment. Obviously no commutation between the staff at reception or notes made to sort the problems.