Dream Apartments - the Obel Building

Apartments were lovely but will never ever go again checked out 7 days ago still haven’t gotten my deposit back, I was not told about the deposit until I was checking in, I was told it was a preauthorisation and would get it a few days after I checked out upon checking out I was told it would be 2 weeks (by a different person) 7 days later no refund it’s January and bills have to be paid so I am not happy! I was also told I had to pay for parking upon check in again nothing on the website about this. A disgrace trying to get money out of people after they have already paid for their trip. Might I also add I emailed regarding the deposit 4 days ago And no one in dream apartments bothered to reply to my email I understand in retail it’s busy but 4 days later no reply what a joke I will never recommend this place to stay ever to anyone

Apart from location , there was little to recommend this property. There were problems checking in and we were asked to return later when the problem had been resolved. A problem with the ******* booking system apparently. The apartment was spartan. Broken shower and bin in the bathroom. Lamps with no bulbs in the lounge. Kitchen bin not been emptied. Hot water was accessible through pressing a Boost button in a cupboard. We had not been told about this so thought there was no hot water. Later that evening I cut my foot on small shards of white plastic on the bedroom floor. Poor cleaning. In the morning, when a receptionist was available at 10am I complained and asked to be moved to an alternative apartment. There was no apology for the issues at all. I was initially told by the receptionist that she was unable to help without a manager's supervision. I asked her to contact her manager, and then she did agree to move us to another apartment. The second apartment was cleaner, but again poorly equipped for a self-catering apartment. I tried to ring ******* customer support but getting through to a human being was very difficult and after several minutes typing in various required information, I got cut off. On trying to leave the building one morning, the external doors had locked and it was not possible to exit through the main door. The receptionist could not open the fire door either until my partner assisted. Very disappointing to say the least.

It is guaranteed that they will try to hold on to your security deposit, I can't think of anything else to call it but thievery. They do this separately to your booking through any agent so that they can keep it all. They repeatedly fail to respond to queries, seems they don't care remotely about their reputation - my advice is that the flats are convenient but include the extra £150 pounds for deposit in your costs as it will be a battle to get it back that I'm guessing few will follow through on.

Great location right by the quay which is a 10/15 min walk to the titanic museum and a 5 min walk away from the cathedral quarter. Room it self was quite bare and had a few marks on the wall in the living room area. Missing the odd light bulb here and there in spot lights and lamps etc.

We had originally booked into the Dream Apartments at Donegal Quay, but on check in we were told we were actually staying in the ones on Dublin Road, which was fine but prior notification would have been nice. Additionally I was double charged for the room. Following checkout I was told I would be refunded. I waited 2 weeks with no refund and have since emailed 5 times as no one picks up the phone. I had one response which said thank you for the information and that was it (they also spelt my name wrong in the email). The staff admitted fault for double charging and yet won't issue a refund. Seems to be a reoccurring issue with people not getting their deposits refunded.

Definitely not “luxury” apartments, furniture is dated and worn, apartment wasn’t clean, dust really think on bedroom windowsill and beside drawers were dirty inside. Wouldn’t return to these apartments. These apartments require some investment to make them “luxury”