Hilton Belfast

這家酒店對無論在任何方面都把英國目前存在的r問題體現的淋漓盡致： 1，入住按金問題，在英國自駕遊玩已經一個月有餘住了不下十家酒店碰到第一家一晚上就收取50磅按金的地方而且要一次性付清，銀行付款存在問題出現了多次按金扣款失誤以及對客人表現出的不耐煩讓我們和酒店進行了長達三天的溝通，感謝攜程一直作為中間方幫我們溝通但是未得到解決酒店拒不道歉，令人失望 2，對小童態度的不友好，早餐用餐第一天孩子因為早餐費用收取的不明確讓孩子在外面站着必須當場交錢才能吃飯，非常可笑（英國所有酒店衹有這家當場問孩子收費並對待孩子非常不友好） 3，衞生和設施：餐廳的杯子永遠洗不乾淨污漬斑斑，酒店提供抽紙還要定量每個房間每天衹能拿一盒，所有的洗髮水沐浴液打掃完後都不檢查是否空瓶，一直是空的，並且在倒數第二天的凌晨還碰到火警讓酒店所有客人凌晨四點在温度衹有十度的室外站了兩個小時並且沒有任何的服務提供和補償！ 作為北愛首府貝爾法斯特市中心最好的酒店之一，體驗簡直是零！請避雷！

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Title: Violent Knocking on the Door at Midnight, Hotel's Handling Extremely Negligent, Zero Security Assurance Content: We had an extremely terrifying experience at this Hilton hotel: At 2:30 a.m., someone violently knocked on our door. The knocking was so intense that it kept us awake all night. What was even more infuriating was the hotel's handling of the situation. We immediately called the hotel's front desk, but the call wasn't answered right away. We had no choice but to call 999 first, and then we managed to get through to the front desk. They said they would go up to verify the situation, but after the verification, the hotel didn't contact us to explain the situation. It wasn't until we called the front desk for the second time that we were told "the situation has been verified." Throughout the process, no manager came forward to apologize or explain. The next morning, the front desk refused our reasonable request to view the surveillance footage and took no measures against the person involved (who was still staying on the same floor and very close to us, making us too scared to leave our room). Demands: 1. Request a formal apology from the hotel headquarters. 2. Refund the room charge for that night. 3. Compensate for mental distress. In conclusion, we do not recommend that you choose this Hilton hotel. This is the worst Hilton hotel we have ever stayed in.