Cornelia Diamond Golf Resort & Spa

I am writing to formally express my disappointment with how our group was treated during our recent, current stay at your hotel. We arrived on a Friday as a group of 26 and had an enjoyable experience until Tonight, Tuesday evening, While the lounge was open and the bar staff were happy to serve drinks, we were unexpectedly confronted by the General Manager when the noise level was deemed excessive. Unfortunately, rather than addressing the situation in a professional and constructive manner, the General Manager’s approach was aggressive and confrontational, which we found both unnecessary and unacceptable, one would say we felt afraid. Several members of our group had rooms above the adjacent bar, where loud music had been playing on previous nights without any intervention from hotel management. This inconsistency in handling noise complaints raises concerns about fairness and professionalism in guest relations. When I attempted to escalate this matter with customer relations and requested an email address to formally share my experience, I was given contact details that turned out to be invalid. Additionally, during my discussion, the Managing Director intervened in a manner that felt hostile, and he then shouted across the very lounge area we were pulled up on, demanded my room number. This interaction left me feeling threatened and deeply uncomfortable. I am truly disappointed that a hotel of your reputation would handle a situation in this manner. I expected a more professional and balanced approach to guest concerns. I would appreciate a formal response regarding this matter, as well as valid contact details to escalate my complaint if necessary.

Snack restaurantda bize mükemmel bir hizmet sunan İsa beye özellikle teşekkürlerimi iletmek isterim. Otele söylenecek negatif herhangi bir durum olmadı. Çocuklar için de aktivitelerin bol olduğu ve sıkılmadıkları bir tatil yaşadık.

Otelde 2009 ve 2011 yıllarında da memnuniyetle konaklamıştım. 13-16 Ocak 2025 te iş seyahatim oldu. Oda spa eğlence yeme içme gibi konularda çok iyi buldum. Ana Restaurantta yemek kalitesi çok yüksekti. Bana göre luxury standartlarına yakındı. Ana restoranda güler yüzlü servisi ve hizmetleri için Nur ŞAHIN hanımefendiye çok çok teşekkür ediyorum.

Wonderfull visit late December/early January. Everything went well and we diid have a very pleasant stay. In spite of heavy rain earlier in December the golf course was in very good shape. We can nothing but recommend this facility and shall be loooking forward to revert.

Bahçe aile odasında kaldık. Odalar geniş, gerah ve herşey düşünülmüştü. Yemekler oldukça lezzetli ve herkes çok kibardı…

This not my first stay in this resorts ... every thing is great