Vieraskäyttäjä
11. maaliskuuta 2025
Don’t bother coming unless you’re happy to holiday on a dangerous building site, don’t mind being lied to, and paying for what you don’t receive. We emailed the hotel before booking directly, to check what was open in their winter concept. We were specifically told the children’s outdoor splash pool and semi Olympic sized pool were heated. And all other pools weren’t heated. This is also shown in their winter fact sheet. In fact, none of those pools are open. There are no pools or sun beds to lie on. It’s all cordoned off. It’s basically a building site. We were told there would be evening entertainment every night apart from Sunday where there would be a night club open until 2am. Their app displays an entertainment programme with the names of specific shows. There are no shows! There is no entertainment. The night club that is supposed to be open until 2am, closed at 12. They’ve taken away the bowling alley, but still advertise it. The jetty on the beach that they are actively advertising and showing on their social media posts, isn’t built. And don’t bother booking a beach Gazebo, as they’re currently being transported along the beach, on tractors. The hotel isn’t safe, there are bags of cement and tools lying around everywhere. The advertised workshops (cocktail, sushi, chocolate, wine) are not being offered. There are no bags in the room. Our duplex suite gate is broken, so the top bedroom can’t be accessed. The carpets are heavily stained and it seems they’ve put all the guests in the same shaded side. As a family of 11, we are struggling to find anything to do. The hotel should not have sold this holiday without first telling us it is a building site. If they did tell us, we wouldn’t have booked! I appreciate the build has ran over but that isn’t our fault AND the hotel should have told us. We’ve paid full price for a terribly poor holiday. There is really nothing to do.
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