Taj Bekal Resort & Spa, Kerala

Good stay. Enjoyed

Our first real monsoon holiday! After a long tiring drive from Bangalore, entering the Taj, Bekal was an experience! The most surprising thing was a lot of Ganesha statues all over the property... it felt really nice! Novel experience, at least for us, staying at a place with so many Ganesha and elephant statues! As we walked in, we were greeted warmly by Ms. Srilakshmi, Mr. Dinesh Varma and Mr, Nagaraj Attavaram and all the concierge staff. Check-in was absolutely smooth and special thanks to Ms. Srilakshmi who has made us feel comfortable, gave us a tour around the property before showing us to our room. And that is a really great room with a great view in a great property!! The next day gets better. With a complimentary upgrade to a private villa with a great view that got even better! To top it, it rained cats and dogs... and having heard so much about rains in Kerala this is the first time we have seen it pour the way it poured and experiencing it from our newly upgraded villa... one has to experience it to understand it! That is what I call a holiday... sitting in comfort and watching it rain non-stop! Heartfelt thanks to every single member of the staff for making our stay a very memorable one! Special mention to Pradeep and Aashish from the concierge, Srilakshmi, Shruthi at the front desk, Yashoda, Shivani, Dipankar, Jitu, Chef Harit, Chef Jena at restaurants, Vishnu from house keeping... and every other member of your team who we have not met but are equally competent! We are sure to come back... and most likely during the rains, again :-)

Horrible ! A resort that needs major upgrade ! My friend and I stayed with them for 2 nights after a dreamboat experience at Taj Madikeri. We were 4 adults and 2 children, had booked a Plunge Pool Villa upgrade as we were celebrating my birthday. The moment we stepped into the hotel, we experienced the worst hospitality we could ever have. Upon reaching, we immediately visited the all-day-dining restaurant without even going to our rooms. Upon placing the order, the entire staff vanished, they switched off the fans / ac. This made us move to the outside airconditioned area. However the moment we reached there, someone started spraying pesiticde. So we had to move back inside, and find someone who could assist us. There was no wait staff. As if they did not want us to be there. When we checked into our rooms these are the problems we faced: 1 My room had a broken roof, 2. My room door didnt lock 3. The outside bathtub - was rusty and poorly kept 4. Our daybed was broken around edges 5. The fan above day bed was only remote controlled, however the staff forgot to put the remote control for us 6. The pressure in the washroom for shower was extremely bad 7. The common swimming pool was shut for renovation - no body informed this to us at time of booking or in the tens of calls we had with them. Not even at check in ! 8. Despite booking a cot for our child, they did not place it in the room despite reminding them at 730pm. Till 1030pm no one came with it. Finally the nice housekeeping staff, bought a cot and made it and left in a jiffy. Only to realize, the had put wet bedsheets on the cot for my child to sleep. To make matters worse, the mattress left for my child to sleep was torn, mutilated and felt worn out. After all this, finally at midnight, the night duty manager moved us to another room. Having endured a whole day of travel and exhaustion, this was the love TAJ BEKAL showed us! What a wasted birthday celebration. They realized their mistake, but I had already lost a day. My mind was no where near calm. Their only response, we are sorry ! ... Yes, they did not charge me for the room for that night. Yes they gave us 1 hour couple spa massage ! .... But is this what we came for ? Is this your way to treat someone ! They managers accept that property needs major upgrade and thery are working on it ... but please, dont charge us 25k-30k per night and tell us that ! I do not wish for anyone to be at that property for another 2-3 years, till they can fully upgrade the hotel, then perhaps !!!!!