The Ritz-Carlton Beijing

It is quite near to the metro which is ‘ Dawanglu’ station. The hotel is established next to the shopping mall which is Beijing SKP. There are many types of food and beverage for you to choose for breakfast.

Place looked aged and well maintained. Immaculate service and assuring presence at all times. Shout out to Ms Coco from the Concierge at Club Lounge who was very helpful and patient to us with all our queries.

The reception staffs are so kind. The first arrived, there’s a heavy rain outside, they’re so kind to offer me an upgrade to a suite, which beyond my expectations. The room was spacious and comfortable, and I really enjoyed it. The hotel location is super convenient, it’s close to my favourite shopping centre in BJ- SKP, across the road there’s my favourite restaurant in the city- Rongji 95, I could walk there to get my stomach treated. I wish I could stay a few more days and get the chance to explore the neighbourhood. I’d definitely choose to stay here again.

The hotel is very beautiful and clean. It really is a pleasure to be there. The location is amazing, with lots to see around. They have great SPA and pool, with hot tubs and sauna, absolutely worth checking out! The Aroma restaurant is offering great choice of food, the variety of seafood during lunchtime is amazing. Try their famous afternoon tea!! We had wonderful time at the hotel and the staff are trying their best to make you feel like home and very comfortable! The Loyalty manager Victoria is very kind and made sure our stay was outstanding!!

This is just a wonderful experience🙌🦋❤️ The atmosphere, location and ambiance makes it unforgettable. You truly feel spoiled. Amazing staff.❤️ Love their kindness and smiles. Hiccup Zhang was one of really made my stay memorable. I will be back soon. Can't stay away from this gem.

I had a very positive experience during my stay. The hotel offers a high standard of comfort, well-maintained facilities, and a professional environment. The staff is attentive and always willing to assist, which makes a real difference in the overall experience. I would definitely recommend this hotel to anyone looking for quality, convenience, and a pleasant stay. I look forward to returning in the future. The best service!!! 

Our stay at The Ritz-Carlton Beijing was a study in contrasts, leaving us with a feeling of profound disappointment mixed with genuine perplexity. The service failures were significant and, for a hotel of this standing, truly unacceptable. The dining experience was a major letdown; we encountered dishes that were surprisingly bland and lacked the sophistication and flavor one would expect. Even more calamitous was our experience at the Spa. From the facilities to the treatment itself, it fell so far below the standard of a world-class hotel that it was almost baffling. What makes this all so frustrating, and frankly, hard to process, is the staff. The Chinese team members are unfailingly kind, gracious, and disarmingly gentle. They were constantly apologizing for the shortcomings, and their sincere regret was palpable. Their genuine warmth and eagerness to help were the only bright spots in an otherwise lackluster stay. It’s a terrible shame that such lovely people are let down by a hotel operation that is clearly failing to deliver on its promises. A sincerely apologetic team cannot compensate for insipid food and a subpar spa.

We had a wonderful stay at this hotel in Beijing. The staff were extremely friendly and helpful, the rooms were clean and comfortable, and the location was perfect for exploring the city. Highly recommended!

Staff were very attentive and responsive. Very warm welcome and excellent service. Big thumb up overall.