Premier Inn Bedford (Priory Marina)

I wanted a clean room, friendly staff, a good nights sleep and a good breakfast. The Premiere Inn Priory Marina gave me all of that so I was a happy guest. The hotel was easy to find and parking was good. I only stayed one night but would use again.

Good location next to Priory Country Park. Pleasant walk into town along the river. The hotel could do with some modernisation but it still had everything we needed. Breakfast is served in the Beefeater next door. Booking is recommended at weekends. Would visit again.

Set in a Country Park, this Premier Inn has it all, Comfort warmth and peace all conveniently located just 40 minutes from London. Next door is the acclaimed Priory Beefeater Restaurant. Booked online without a problem, our room was spacious and welcoming, the bedding smelt fresh and the whole experience was trouble free.

The first impression of the hotel wasn’t good and on entering there was such an offensive smell it was so bad that I had to mention it to the staff but they were like ‘ we can’t smell anything’ I even asked if they had any air fresheners to spray around but that was ignored!!!!! Secondly the bathroom was dirty the bathtub had hair so I had to wash it down before I used it and the taps were disgusting !!!! I’ve never been to a hotel which has so many problems!!!

The staff were great. Really friendly, knew about the change in duration, and took care of my safety by removing the key from my door that I'd left in the lock by mistake. The water was really hot and plentiful. I liked the location - nice walks and the park. The hotel felt dated. Cracked tiles in the bathroom, the laminate panels had water damage, the thing in the ceiling was dripping water (I thought it might be a sprinkler for the fire system), the water pressure in the shower was pitiful. I was surprised that the doors had conventional keys and not access control cards. Finally, the catering delivery for the beefeater next door was right outside my bedroom window at 8am.

I made a mistake on my booking date and contacted the hotel. They could not have been more helpful telling me how to go on the website and change it. The website was busy so they checked it for me and when I had changed it they came back to make sure I was satisfied. The receptionist last night 22.11 was super helpful and helped with my luggage and also checked the room was satisfactory. Then this morning the receptionist again checked that I had a good nights sleep etc. I am very impressed with excellent customer service - Thankyou.