Vieraskäyttäjä
31. tammikuuta 2023
We booked here overnight whilst visiting relatives in Bedford, after walking the grounds previously and loving the location and look of the house. When we got there there was no one on reception, we pressed the bell, waited, and eventually rang the number - but there was no one! We waited approx. 10 mins until the staff member happened to walk back to reception and appeared shocked to see us there. She checked us in and took us to our room, which we have to say was lovely. This is where the extra touches made the difference. There was bottled water by the bed, a chocolate on the pillow, hot chocolate, tea, coffee, de-caff varieties, soya milk and biscuits! The bathroom had little bottles of shampoo/cond. etc. Unfortunately being an old house, sound proof was non existent, which is to be expected, but it was that bad it sounded like the woman next door was in our room when she chose to have her very loud 11.30pm speaker phone call. The view of the countryside was severely lacking - as there was a parapet blocking the window. Obviously an original feature of the house which is great, but the room can't really be advertised as "with a view". Breakfast the next day was abysmal, such a let down. There was one woman on her own serving very large families and a few couples. We found the one clean table in the whole room and sat down. There was no bowls for the cereal, no pastries/bread out, milk was almost empty, and the coffee was barely warm. Eventually the lady came to take our order - basically egg on toast - to which she said she would try as they were running low on bread! When it eventually came we had toast, but apparently they'd run out of butter. Eventually she managed to re stock the bowls, but no pastries made an appearance. I can't blame her, it's extremely unfair of the place to make her serve all this by herself. It was an extremely disappointing end to our visit. Moggerhanger sent us an email to leave a review, and invited us to speak to them if we had any issues. I emailed them with the above issues, and they failed to respond. Had those little touches not been there it would have been an average score.
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