Vieraskäyttäjä
2. lokakuuta 2023
We arrive Friday 9/29 evening. We were checked in by Belinda the hotel manager. Never during this checkin did she tell us there was a wedding there on Saturday closing up the facility common areas to the other patrons. These are amenities we paid for in our nightly charge. We then, after 11pm had to call the front desk from the wedding noise in the room next to us - and the the next morning be told that staff that stay in rooms right below, too had complained of the noise. Saturday, we went down for a quiet breakfast to again be overtaken by this wedding event - they stood surrounding the buffet, making it difficult for the other patrons to get to. The woman who went a told the wedding persons in the room next door to be quiet, also told us that one of her employees that lives on the floor below, too complained of the excessive noise from this wedding group. When our reservations were made, to checking in - We were never informed by this establishment that this facility would be of use by this wedding, Saturday night they closed both the Restaurant and bar from any other patrons use and again, never gave prior notice. My traveling companion and I spent our Saturday trying to find another place where we could stay and at least get sleep and enjoy a warm shower / bath. At this Terrace Inn, the shower was not conducive for a woman my size and had dangerous metal pieces in it (I have pictures, if needed) AND the water pressure when other were using went down to nothing, imagine being in a shower and this occurring. We found another place (you’ll see on my credit card charge called Stafford Perry hotel, oddly this hotel is older than the Terrace Inn and has been suitably updated and too had a wedding there on Saturday however had the ability to have the wedding in one area while still keeping their restaurant and bar open to other patrons. We ended up having to pay ANOTHER $376 to move from the Terrace Inn to the Stafford Perry hotel. I told Belinda of our concerns of which she agreed of all of them and said she would speak to the new owner and get back to me. She called on Sunday and offered a gift certificate of a one night stay there for another time. That doesn’t solve the issues of having to go and pay elsewhere to get amenities we were supposed to get at their facility, I only wanted our Saturday night rate and taxes and fees returned to me and they would not.
Käännä