Disney's Polynesian Village Resort

We booked breakfast with Stitch here for my daughter and it was the absolute worst part of our 5 days in Disney World. The food was inedible, it was totally over booked, the staff were run off their feet and it cost us an absolute fortune. Do not go!

Pros: The public spaces and rooms are extremely clean with such friendly, approachable, and knowledgeable staff. The room interiors are, of course, unique but also spacious. The food anywhere tastes very good. A big thank you for provisions for food allergy issues. Curiosities. A thousand dollar a night room does come with some expectations. I just couldn’t understand why housekeeping could not open the fresh trash liner and put them in the trash cans. I didn’t understand why there were no bathrobes. I grew tired of the dependence on my mobile phone for ordering food and opening my room door. I felt like I had to beg for straws and cup lids; although, the paper straws were adequate, but no one even offered me either one. Caution: The first day is a major adjustment. For us it was just finding food and using the mobile app. Yes, there were places available, but the wait time, the extremely crowded areas, and using the mobile phone to order is just not part of our daily routine. Additionally, all the food items available did not seem to be listed on the mobile phone.

This was our families first trip to Disney world, and our kids’ first-ever Disney experience, was supposed to be magical, but unfortunately, it was far from that. We splurged to book a room with a view of the Magic Kingdom fireworks, hoping for an unforgettable experience. However, from the moment we checked in, everything went downhill. We were assigned a room on the first floor next to the elevators with absolutely no view magic kingdom. In fact, even the massive fireworks display was blocked by palm trees and bushes. This was not the experience we paid thousands of dollars for, and understandably, we were frustrated. When we asked if we could be moved to a room with the view we paid for or at least receive a discount for the limited view, we were told we could only move rooms the following morning. So, we had to wake up our children and pack up our room to completely check out before 8am. We almost missed our first fast pass. We were assured that our new room would be ready by noon, after we checked out and spent the day at the park. However, when we called every hour, we were met with the same response—our room wasn’t ready. We returned to the resort at 4 PM (which is general check in time), exhausted and with a very cranky toddler who had missed his nap. We were told the room still wasn’t ready. At this point, we had no choice but to sit in the lobby for over an hour while our children cried from exhaustion, which was incredibly stressful. On top of all this, the staff mismanaged our Instacart order, sending us on a wild goose chase to track it down. Overall, the customer service was disappointing, especially considering Disney’s reputation for helping families. Every time we asked a question, we were met with the same response "I don't know, you should ask someone else". While there was plenty of staff, they seemed under trained and overworked. Overall, the room was tiny, the staff unhelpful, and the experience felt more like a money grab than a family-friendly vacation. For the amount we paid, we would have been better off staying offsite or at a moderately priced hotel. I would not recommend staying at this resort again.

Pictures include notice that electricity was down for 2 hours and security keeping guests out of closed pool. With the new tower building this place is horribly overbuilt. There are long waits for any restaurant any time of the day. The internet has been down as well. You will find much better options elsewhere.

The Polynesian is super easy to get to the majority of the Parks. The hotel itself is very nice, plenty of space for 5 people. There was a refrigerator, but no microwave. A little bit of a walk from the front, but had a beautiful view of the Lagoon and fireworks. I stayed for RunDisney - it was the best, shuttle at the front for the 5K & 10K, the monorail ran for the 1/2 and the Marathon, super convenient.

We stayed for a week in a family room which was well apportioned and had good space. On arrival it was quite hectic and we were offered bell services drop-off our cases. We accepted thinking they'd follow shortly but in the end we had to track them down. Two double beds and a single sofa bed, storage space, wardrobes, fridge, and a bathroom where the toilet had a separate sliding door for privacy. We didn't spend a huge amount of time in the room but was very comfortable. Small balcony area. Various restaurant options on site. Grabbed coffee and some fruit one morning at the coffee bar on the first floor and was astonished to learn a single banana was $2.50! We also had takeaway in the Kona cafe once, and booked sushi dinner another night - the restaurant was busy and service a bit slow but the food was delicious. Pool area is stunning. There is a children's area with slides, and another pool which was quieter with more loungers and a cafe. The fish tacos were fab, but you needed to watch out for the birds stealing your chips! You can also order takeaway from the pool bar which we did one evening when the weather was bad. Poolside cocktails lovely too! Car park is big, so sometimes you had to park quite far from the entrance but spaces were always available. Easy access to monorail and therefore other hotels and the parks. Staff around the resort were friendly and it always looked clean and welcoming. We hoped to be able to organise a late checkout and put in a request but sadly it wasn't available the day we left. They can store your cases so you can grab a last few hours in the parks before heading to the airport. Was a lovely stay and we would return if in the area.