Royalton Splash Punta Cana Resort & Casino

Vacances de rêves des gens d exception de belles rencontres une animation du tonnerre !!! Vous ne vous ennuierez jamais la bas !!! Ça passe trop vite le staff de la piscine coté splash !!!! Woaw !!!!! On as tout adoré. Seul bémol les réservations aux restos à la carte mais bon le buffet fait la job et tout y est très bon !!!!! Je suis tombé en amour avec la republique à bientôt les amis !!!

The property was really nice. Don't pay extra for the butler. Not worth it. We made friends there who got more from the building concierge than we got from our butler. Also stay clear of Under the Sea. Food was not good. Both italian restaurant and the Mexican place were good. Joselito at the diamond club beach was super friendly and helpful. So was Miquel with the excursion desk. If you have kids, do the Monkey land and zip line excursion. 10/10

C'est un hôtel à la carte.Nous avions pris le Diamond club,afin d'avoir accès au resto à la carte et aux parasols sur la plage en particulier .Détrompez-vous, sur 7 soirs notre majordome (Ernesto) pour ne pas le nommer, ne nous a pas réservé de resto à la carte,probablement parce que nos pourboires n'étaient pas assez élevés(mais on a déjà pris le Diamond club, pourquoi encore et toujours des suppléments?).De toute façon, ces resto sont ordinaires,.ais au moins cela faisait changement du buffet qui est dû copier coller jour après jour. Et que dire des parasols sur la plage!Si vous arrivez à 6 heures que vous donnez un pourboire (encore)ils vous garderont vos chaises mais derrière les grosses tentes qu'ils louent 55$US.C'est malheureux mais on ne voient pas l'océan à moins de payer encore 55$US par jour. Draps tachés, grosse araignée noire d'environ 4 pouces dans la douche, ver noire sur les draps,vraiment pas rassurant de dormir là. La tourista nous a rendu visite en plus.L'océan est magnifique, la plage également, il y a trop d'algues de temps en temps mais difficile à contrôler. Bon en terminant, pour nous le Royalton c'est un gros NON.

I have arrived and checked in today and I am livid at the check in process. We arrived at 1:30 and I understand that check in starts at 3 which is totally acceptable that the room was not ready. We ate and could not really walk around much in the heat because we arrived from NY and had winter clothes on. We go back to the lobby for our room assignment at 3 and still nothing. We wait. They kept saying 15 min, and I had to walk to the desk 5 times to be told not ready. At 4:10 the room was finally ready, actually semi ready because we walk in to them still making the beds!!!. Now another adventure to get our luggage to the room. Mind you we do not have our bathing suits or even summer clothes, forgot to mention I have 2 small children. We are stuck in the room with our winter clothes for an hour and 40 mins after many phone calls to reception and even an unanswered call to the manager, I was told by an attendant oh the luggage is sent room by room. I asked can I come grab it because my kids want to get in the pool and need their bathing suits and the response by a lady named Rebecca that I had to just wait until they got to my room. Now, after almost a 2 hour wait, my husband speaks to someone that says oh we never gave in our ticket stub that we were given at arrival when nobody in this 5 hour period of waiting ever mentioned we needed to give that in before we got our luggage. Bad way to start our stay at Royalton Splash. I’m hoping it only goes up from here but they have to do better. It’s the middle of the week and not even a busy day. As a frequent world traveler I usually recommend places to my friends and family and I am doubtful that I will be recommending Royalton Splash to anyone. Do better, specially in this climate where Punta Cana is under so much scrutiny.

We traveled as a group during March Break, and I wanted to share the overall feedback and opinions that I’ve heard from everyone in our group. RESORT GROUNDS AND LAYOUT Both resorts are beautiful in their own way! The Punta Cana side offers a more luxurious experience and is much easier to navigate, featuring a more modern vibe. The Splash side, on the other hand, has a more tropical ambiance with lush landscaping and an abundance of palm trees. However, the Splash side is larger and a bit trickier to navigate at first—it took me a couple of days to find my way around. The walk between Splash and Punta Cana is quite pleasant, surrounded by beautiful greenery, and it’s only about a 5-minute stroll between the two. FOOD - BUFFET AND A LA CARTE The buffet was good, as you'd expect at a resort down south, but the Punta Cana side offered a wider variety and, in my opinion, was better. Service for drinks was a bit slow, though that's understandable since the resort was packed and it was March Break. As for the à la carte options, I didn’t think it was worth it. The buffet was just as good, if not better. We tried a few 'A la carte'—they were decent, but booking reservations felt like more trouble than it was worth. The reservation system seemed like a mess. I know it was a busy time, but everyone we spoke to could only get reservations early (between 5-6 PM) or late (after 9 PM). One person in our group even noticed that if you ordered a bottle of wine (starting at $50 USD) along with your reservation, suddenly the prime-time slots would "magically" become available. Only a few of us managed to secure reservations during the more popular times. Some of our group members who’ve visited similar resorts in Punta Cana during March Break over the last few years pointed out that those resorts offered better food and a greater selection at the buffet. They also found booking à la carte restaurants much easier, with more availability for preferred times compared to Royalton. SERVICE & MAINTENANCE Having traveled to various resorts ranging from 3 to 5 stars, I can honestly say this one provided the worst service I’ve experienced. There simply wasn’t enough staff for the number of guests. I’ve never had to wait more than a couple of minutes for a drink at a bar, but here it was common to wait up to 10-15 minutes. Even the Diamond Club bars, which promised faster service, didn’t live up to that expectation. Maybe if you visit during quieter times, like in January or April-May, the service might be better. I was really disappointed, as Royalton is a well-known brand, which is why I chose to book here without hesitation. The washrooms by the pool and beach areas were in poor condition by the afternoon, with no cleaning staff in sight. I would sometimes make the effort to use the washrooms in the lobby, where cleaning staff were more present during the day. POOLS, BEACH & SPLASH PARK The beach was absolutely stunning—just WOW! There were plenty o

Simply NOT what it once was. My family and I have stayed here many times, as the waterpark was a main attraction for my kids. Until this trip, I referred to this resort as my "happy place"....but unfortunately that is no longer the case. While I can appreciate every business has looked for ways to profit (shrinkflation is real even down here) it is difficult to accept the cutbacks when this trip cost us several thousand dollars more than just 2 years ago. The single largest offence is the huge limitation they have placed on the dining experience. The introduction of this app-based reservation system drastically limits how many people / families can dine on any evening. Having been able in the past, to simply walk up and get a table at any time anywhere (with some reasonable wait times) - it is now difficult to understand why you may have to eat at the buffet for 50% or more of your stay. It gets harder to understand when you can see many tables empty. By my estimates, compared to 2 years ago, they are most likely serving about 45-55% of the dining meals they once did. Don't try to negotiate with the staff - they simply don't care at all. If only the staff understood how much Canadians spend to be down there for 7days... Anyway, as I rated this resort as average - I would consider staying again, but at a hugely discounted rate - since they expect us to eat buffet for 7 days.... Sad really, but these are the economic times we are in and clearly this resort will not take measures to make you feel like you are still getting value for your hard earned dollars. There should be some degree of appreciation and gratitude from the staff......