Paradisus Grand Cana

Travelled from the UK for our first visit to DR and stayed at Paradisus Grand Cana All Suites for 11 nights in August. We had a swim up room, which was perfect for us with older kids/teens. Our family Concierge - Thaina - was OUTSTANDING. She checked in with us every day to make sure we were ok, booked our restaurants and arranged special treats for us. Honestly I can't see why people are moaning. We really couldn't fault this hotel or its incredibly hard working staff. Spotlessly clean and nothing too much trouble. My 11 year old went to the kids club one day, shout out to Kelvin there who he loved and who remembered his name and said hi to him around the hotel every time he saw him. We joined in with some of the activities around the hotel which we really enjoyed, such as tequila tasting (Jhorlennys was fab), sushi making, art workshops, aqua fit, paddle boarding etc. Tanayri on the entertainment team made our whole holiday fantastic and we will really miss her. She arranged surprises for my birthday and was full of energy and kindness. An absolute gem. We loved her. The guy in the nest bar made the best cocktails. Having been to many AI hotels in Europe and had to drink rubbish cocktails, I can safely say this hotel has the BEST cocktails. All made properly, with branded spirits. Pool was great, lifeguards always around, swim up bar. Francisco and Carlos were fab with drinks delivered to our sunbed. Only issue was that the chlorine was so high it turned all our light colour swimwear yellow. Blondes - bring your purple shampoo! Spa is divine. I had a full body massage which was incredible. Recommend a visit at least once in your stay. Get the Melia app - you can order everything you need to your room if you run out. We also ordered room service a few times (it was free!) Great when the weather was bad. They refill the mini bar every day and you get snacks too. Beach was seaweedy so we only went down a few times. Beach Bar was good, the food was bad at lunch, that was our only negative. But we went down for a Dominican evening and it was great. Restaurants: - main buffet - excellent range, 3 show cooking stations, pizza was freshly made and delicious - mangu - dinner fantastic, breakfast wasn't our fave we preferred the buffet, lunch was nice - machu - not our fave but food and service was good - Sal (steak restaurant) - good food, service mixed - Teppanyaki - AMAZING - Sports Bar - good food, great vibes if you love sports and music We did the Dominican experience out of the hotel and really enjoyed it. Worth going. We also did a boat trip which we booked in the hotel - always haggle the price.

This is a beautiful place with great service. I am already planning another trip next year. The concierge service was top notch. They planned all our reservations. The beds were very comfortable. They cleaned our room every day. The food was good too. Nothing bad to say about it. Just book it.

This resort is beautiful, clean, and we had a nice time. I would give it a higher rating but a few things let it down. It’s a ‘family resort’ but the music being played by the activity associates was terrible. Sitting by the pool listening to cuss songs. Not to much to do for kids, they have 2 small pool tables but they are in a bar, table tennis table is down on the beach which is half a mile walk. No games room. The store on property is extremely expensive, $35 for a sunscreen. The suite we had, that we were encouraged to upgrade to, was nice. We had a family concierge but wasn’t worth the upgrade fee at all. Reservations are needed for the restaurants. Darlin and Marilyn at origens were fantastic. Kudos to them. Would go back but to a different resort.