The Grandeur Hotel

不满意啊，哎不友好，The service of this hotel is very bad, so the five star is very bad, in my 12th floor, there is all the decoration around, I live alone, all the smell of the decoration, oh.

Отличный отель, хороший, большой, чистый номер. Ремонт свежий. В проживание входит использование бассейна и саун, супруга попробовала релакс массаж и осталась довольна. Рекомендую

Обещали вид на море, а был на бассейн. Течёт душевая кабинка! Вода настраивается тяжело очень!

My stay did not meet my expectations. It’s a decent hotel, but nothing more. Initially, I refused the first room due to its lack of cleanliness, but we were then moved to a clean room. The breakfast was very simple, without any special services. The location is good, close to the beach and overlooking it, and it's near a shopping mall and Carrefour. I feel that this hotel is far from being a five-star establishment.

Absolutely not a 5-star hotel — worst stay in years View and indoor pool are the only positives. Outdoor pool is in the middle of the street. Room was filthy, not cleaned daily, and our child was even given a dirty blanket. The territory around the hotel was also neglected and unclean. Breakfast was watered-down juice and poor quality food that made our whole family sick a few hours later — reception claimed no one else complained and refused a refund for breakfast. Elevator wait is endless, breakfast staff unfriendly, and other guests’ behaviour ruined comfort. Absolutely not a 5-star experience — avoid at all costs!

We had a reservation for three rooms under a single booking reference number in the names of Sarbjeet Singh, Manmeet Kaur, and Prabhmehar Kaur. Room Nos 515,615,715 Unfortunately, our experience during check-in and throughout the stay has been quite disappointing. Despite making a joint reservation as a family and requesting rooms on the same floor—especially considering we were traveling with young children—we were allotted rooms on different floors. We raised this concern multiple times, emphasizing the inconvenience and difficulty of managing kids across separate floors during our vacation. However, no efforts were made to accommodate our request. We even offered to accept an upgrade or downgrade in room category if that would help in allotting at least two rooms together, but this request was also not addressed. Vacations are meant for families to spend time together and create memories, but being separated like this completely defeated that purpose. It was upsetting and inconvenient for all of us. Our initial booking was for two nights, and we were considering extending our stay by an additional night. However, due to the lack of basic cooperation and service, we decided against it and will not be recommending your property to others in the future. We hope this feedback is taken seriously and steps are taken to improve the guest experience for future families traveling together.