Shangri-La Golden Sands, Penang

Shangri-La Golden Sands, Penang arvostelua

Shangri-La Golden Sands, Penang

Jalan Batu Ferringhi, Kampung Tanjung Huma, Batu Ferringhi, Penang, 11100, MalaysiaNäytä hotellin tiedot
Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, PenangShangri-La Golden Sands, PenangShangri-La Golden Sands, Penang
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

8.8/10
Erittäin hyvä
1190 arvostelu
Vahvistetut arvostelut
Sijainti9.0
Mukavuudet8.7
Palvelu8.7
Puhtaus8.8
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(1190)
Positiiviset arviot(1117)
Arvostelut valokuvien/videon kera(569)
Sopii erinomaisesti lapsille(254)
Upea uima-allas(188)
Herkullinen aamiainen(148)
Upea merinäköala(96)
Lähellä rantaa(50)
Liian meluisa(31)
Herkullinen noutopöytä(24)
Lastenallas käytettävissä(23)
Kielteisiä arvosteluja(73)
Anonyymi käyttäjä
Superior king -huone
Majoittunut 6. 2025
Perhe
2 arvostelu
9.5/10
Mahtava
Lähetetty 4.7.2025
This hotel was great. The services are superb and the environment are child friendly. My kids love this hotel and keep saying want to come back again.
Käännä
Yanlee1123
Superior king -huone
Majoittunut 6. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 4.7.2025
👍everything good
Käännä
Suhashini M
Superior kahden hengen huone
Majoittunut 5. 2025
Perhe
1 arvostelu
9.5/10
Mahtava
Lähetetty 3.7.2025
Had a wonderful time with my family here. The breakfast buffet is okay with varieties of dishes but the service from front office, house keeping and the restaurant is excellent ! Super friendly and very helpful. Good job!
Käännä
Vieraskäyttäjä
Superior king -huone
Majoittunut 5. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 3.7.2025
Family with children definitely gonna enjoy the water slide & misty spray besides their well design pool.  These hotel really provide a lively atmosphere.
Käännä
Anonyymi käyttäjä
Superior king -huone
Majoittunut 5. 2025
Perhe
3 arvostelu
10/10
Ylivertainen
Lähetetty 3.7.2025
Very nice swimming pool and delicious breakfast
Käännä
6/11
Vieraskäyttäjä
Superior kahden hengen huone
Majoittunut 5. 2025
Perhe
23 arvostelu
10/10
Ylivertainen
Lähetetty 2.7.2025
非常值得推薦的親子游酒店，雖然是酒店已經運營了45年，但是設施不顯舊，性價比很高，早餐品種豐富。小朋友也不會無聊，除了泳池以外，還有海灘🏖️的各種水上運動。周邊吃飯也比較方便，有夜市，也有KFC和麥當勞。
Käännä
6/10
Vieraskäyttäjä
Superior king -huone
Majoittunut 5. 2025
Yksin matkustava
3 arvostelu
10/10
Ylivertainen
Lähetetty 1.7.2025
很好我真的喜歡上他了
Käännä
Aliff (are_left)
Superior king -huone
Majoittunut 5. 2025
Perhe
4 arvostelu
9.0/10
Mahtava
Lähetetty 1.7.2025
Lokasi hotel strategik. Bilik hotel luas. Banyak menu pilihan ketika bersarapan. Kolam renang sesuai untuk semua peringkat umur.
Käännä
Zhimamama
Superior king -huone
Majoittunut 5. 2025
Perhe
26 arvostelu
7.0/10
Lähetetty 30.6.2025
位置特別好，下樓海灘，出門有夜市 房間設施比較舊，洗手間有點小，其他都不錯
Käännä
Anonyymi käyttäjä
Superior king -huone
Majoittunut 5. 2025
Perhe
1 arvostelu
10/10
Ylivertainen
Lähetetty 30.6.2025
We enjoyed a lot😊
Käännä
GG ticer
Superior kahden hengen huone
Majoittunut 5. 2025
Perhe
6 arvostelu
10/10
Ylivertainen
Lähetetty 30.6.2025
Tempat sangat bagus A++++
Käännä
Vieraskäyttäjä
Superior king -huone
Majoittunut 5. 2025
Yksin matkustava
10 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 23.6.2025
Busier than expected
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for rating your recent stay with us at Shangri-La Golden Sands, Penang. We truly appreciate the time you took to share your experience.I’m glad to know you were generally pleased with our resort’s amenities, cleanliness, surroundings, and service. Your feedback affirms the dedication of our colleagues who strive to create a memorable and relaxing stay for all our guests.We do acknowledge your observation about the resort being busier than expected. Golden Sands is a popular choice, especially during peak periods and holidays. Nonetheless, we continue to look into ways to better manage guest flow and enhance comfort even during high-occupancy periods.Thank you once again for choosing to stay with us, and we hope to welcome you back for an even more enjoyable visit in the near future.Warm regards, Udo Wittich, Hotel Manager
Qiuzhengyan
Superior kahden hengen huone
Majoittunut 3. 2025
Perhe
167 arvostelu
10/10
Ylivertainen
Lähetetty 23.6.2025
超級性價比，推薦
Käännä
Majoituspaikan vastaus: Dear Qiuzhengyan,Thank you very much for your kind rating and for recommending Shangri-La Golden Sands, Penang.We are pleased to know that you found your stay to be both enjoyable and of great value, especially with regard to our amenities, cleanliness, and surroundings. Your recognition of our colleagues’ service is deeply appreciated.While your overall score reflects a positive experience, we remain committed to ensuring every aspect of your stay is exceptional. Should there be any area you feel we can improve, we would be grateful to hear from you.We hope to have the pleasure of welcoming you back for another memorable stay in the near future.Warm regards, Udo Wittich, Hotel Manager
Vieraskäyttäjä
Superior kahden hengen huone
Majoittunut 3. 2025
Perhe
1 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 18.6.2025
Great breakfast
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you very much for your kind rating and for taking the time to share your feedback following your recent stay with us at Shangri-La Golden Sands, Penang.I’m delighted to know that you enjoyed our breakfast offerings and appreciated the cleanliness and surroundings of our resort. Your recognition of these areas is very encouraging for our colleagues who work hard to deliver a memorable guest experience.At the same time, I do take note of your comments regarding our amenities. While I’m pleased that your overall impression was very good, we acknowledge there is room for improvement, and I will be reviewing this with the relevant teams to better align our facilities with guest expectations.We hope to have the opportunity of welcoming you back again soon for an even more enjoyable and seamless stay.Warm regards, Udo Wittich, Hotel Manager
Adli A.
Superior kahden hengen huone
Majoittunut 5. 2025
Perhe
1 arvostelu
7.5/10
Lähetetty 16.6.2025
The overall experience was okay. However, the room type I received was quite disappointing. First, it was not carpeted and differed from the picture shown in the ads. Because it is uncarpeted floor, I can feel it was quite dirty, with leftover sand from the previous tenant. The toilet was also very average compared to a 5-star hotel's standard. For the price that I am paying, is quite disappointing.
Käännä
Majoituspaikan vastaus: Dear Adli,Thank you for taking the time to share your feedback and for rating your recent stay with us at Shangri-La Golden Sands, Penang.While I’m pleased to know that certain aspects of your experience such as the service and surroundings met your expectations, I sincerely regret to learn that your room fell short in terms of cleanliness and overall comfort. Please accept my apologies for the inconvenience this caused, especially regarding the sand residue and the condition of the toilet. What you described is certainly not reflective of the standards we aim to uphold.A root-cause review has already been initiated with our housekeeping team to address the lapses in cleanliness and to ensure more rigorous room checks prior to guest arrival. We will also revisit how our room types are represented online to ensure expectations are appropriately set.Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements. We truly hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards, Udo Wittich, Hotel Manager