Vieraskäyttäjä
4. heinäkuuta 2025
We were informed that our requests for a connecting room cannot be met as we have made reservations via online booking even in trip.com platform. Why is online booking discriminated? Isn’t this defeating the purpose and privilege of our membership for online booking:?
We waited for more than an hour for our rooms which ended up with separate rooms given to us and we accepted unwilling. We found out that the delay was caused by the housekeeping team who was actually watching movie in the room!!
One of the rooms had disturbances in the night which my aunt shivering n sleepless. We requested for a change in room and for a connecting one the next and willing to top up for any upgrade but was denied request.
On the second day we got our request after a known friend agent reported our case.
This is the most unpleasant experience we had - check-in time was 4.30pm; check-our time 11.00am
Question is, does hotel only look into requests when guests make direct booking through hotel?
Can trip.com help to see if guests’ request are wven read in the Special Request column of this platform? If not, then the column does not serve its purpose.
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