Courtyard Battle Creek

Great spacious rooms and fantastic facilities! Everything seems brand new and there are beautiful terraced gardens and a fireplace in the backyard, perfect for evening get togethers. I especially wanted to give a big shout out to Krystine down at the breakfast bar. She managed the ordering and the cooking simultaneously. She was very kind and attentive and took amazing care of my colleagues and I. Hardworking and humble, she truly encapsulates the service mindset and is an absolute asset to this hotel.

Stayed here due to its proximity to FireKeepers ******- 5 miles. We were greeted by a very friendly man at check-in, the Director of Operations. The hotel is clean and the rooms are very comfortable. Love the large walk- in shower! Had great service from Donna and Brandi in housekeeping. The hotel seemed pretty full, but we never heard a thing, slept great. The Starbucks offers beverages and a nice selection of breakfast items. There is also a full service restaurant for dinner and a lobby bar. Plenty of parking and close to stores and restaurants. We will stay here again.

The best of both worlds! Small town feel with big city hotel amenities it’s a nice day and I would think I would do it again. The cool part is that the staff is very inviting and can put a smile on your face by going over and beyond. It a low key - not busy hotel with near NEW amenities.

My siblings and I needed a place to hold a Celebration of Life for my mom. We called several venues in Battle Creek and the only place that responded was Courtyard by Marriott. We worked with Sam to plan the event. The facility was perfect. The room for the event was clean, everything was set up exactly as we wanted, everyone was very welcoming, and the food was perfect. There was a beautiful outdoor patio space adjacent to the event room that were also able to use. We could not have asked for a more welcoming place to hold this event. My immediate family is from out of town so we all had rooms at the hotel, as well. Again the rooms were spacious and clean. Service was amazing, and the price was perfect. I would highly recommend this hotel and their event space.

I did not stay here myself, but we held a Memorial/Celebration of life at this hotel. I would highly recommend this facility for a special occasion. Sam, the event manager was very welcoming, approachable and accommodating for our event. The staff was attentive and we felt that everyone who was there that day went out of their way to make our event go smoothly. We had many family members who stayed at the hotel and said what a nice place it was. We had access to the beautiful outdoor courtyard for the entire event and well into the evening. I would highly recommend this place for an event or a great place to stay.

Better than I expected - after reading the reviews, I was a bit leary. The rooms were clean, which was my main concern. We were there for a baseball tournament & we were only offered a room with a King bed & pull out, for my family of 5. It was a little cramped, but the King sized bed was big enough & comfortable. The pull out was an odd shaped couch, but turned into a decent sized (single?) bed. Luckily my family is on the smaller side, so we all slept comfortably. The shower was spacious & we appreciated the great smelling body wash, shampoo & conditioner bottles on the wall. But there isn't a shower door for the whole length, so water splashed out onto the floor & there was a shortage of towels, so we had to be careful stepping on the floor & conscious of our towel usage. Pretty bummed that Starbucks was closed for our entire stay. Between that & no complimentary breakfast, mornings were a bit rough. But the staff was friendly, the rooms were clean & had modern decor, & the location was great - lots of places to eat & shop very close by, so I wouldn't mind staying here again! It seems the majority of the bad reviews were by people who had more of a situational issue...

I am a Marriott Rewards Member. I NORMALLY only stay at Marriott properties. THIS Courtyard by Marriott is a shameful representation of Marriott. My husband unfortunately had to stay here for 20 days for work. Initial impression was that the hotel is dirty, in need of updating and repairs, poor housekeeping services and inexperienced, unprofessional staff. No free breakfast (which is the norm for Courtyard), and the restaurant/Starbucks coffee bar didn’t open until 7am. The staff working there didn’t know anything about Starbucks products. When we arrived, the lobby was very hot. We were told the AC was broken in the lobby. The carpet in the elevators was soiled and had random pieces of debris that weren’t picked up over the 2 days I stayed with my husband. When we arrived to his room, the bathroom had LARGE PIECES OF HAIR (as if someone gave themselves a haircut) under the bathroom sink counter, additional hair all over the bathroom floor and popcorn on the carpet in the bedroom. There were only two small, shallow drawers for clothing storage. The fixtures and design of the room is very dated and worn. I asked the front desk for a door tag to indicate to housekeeping that the room needed cleaning. We were told that Courtyard only provided housekeeping services every 3 days. My husband was there for 5 days and had not received any housekeeping services. When he inquired at the front desk, he was told that he had to REQUEST housekeeping services and then received many excuses from the staff member that COVID had altered their ability to provide normal services. So, my husband requested that his room be cleaned when he left the hotel for work at 6am (day 5 of his stay). Upon his return at 1 pm, the room still had not been touched. Courtyard says they are designed for the Business Traveler. If you’re looking for a dirty room to sleep for a few hours, this is your place. If you’re looking for an overpriced room with no amenities (tiny fridge and microwave, dirty coffee maker in room)….this is the place for you.

First, I much prefer to write nice happy reviews of wonderful places providing excellent service. The Marriott Courtyard in Battle Creek is NOT one of those places. My wife and I checked in for three days. The place was generally not clean and the elevators were so bad they posted a sign to let you know in spite of them shaking to the point of scaring people, they had been inspected. Not reassuring. The next day, our room was not refreshed. It was then, for the first time, I was informed their new policy is to only refresh the rooms every third day, meaning, no refresh of any kind for our three day stay. The General Manager did not make herself available to me during my entire stay to explain this horrible customer abuse. I actually believe there was NO management at this property. They clearly misled me on the website knowing no one would make reservations if they knew they would get no service. Plus, they never informed us of “their new policy” until one day after arrival. There are many other places to stay adjacent to this Marriott Courtyard at lower rates which are actually managed. I will not be choosing Marriott Bonvoy for anything in the future. Shame on Marriott. How far they have fallen.