Kay Jay Palms - Kalkudah

Breeze Pasikudah

"The rooms are incredible and the beach is lovely but this is NOT a 4* hotel. The rest of the place seems run down and not looked after, the gardens are a mess, volleyball court isn’t usable and I’ve not seen a children’s play area. Staff are scarce, there is no pool bar and you have to go in search of beach towels or drinks. The restaurant is extremely poor, long wait for service and we were the only ones in the restaurant. Food options weren’t available and beer was only put in the fridge when I asked for it, so I then had to wait for it to cool down before it was served, when food arrived it wasn’t great, felt like a quick microwave meal. Room initially had no hot water, which we had to wait to be fixed, there is nothing in the mini bar as advertised, you just get an empty fridge, hairdryer had to be requested and room was missing towels and robes etc on arrival. Rooms took a long time to be made up each day and again some towels and robes were not replenished and had to be requested again. Parts of the hotel were closed and lots of lights at night flickered. They also advertise that the hotel has a night club and a billiards room, we haven’t seen any sign of a nightclub and the billiards room is two pool tables, one completely out of use with tape over it and the other is extremity rundown, dusty and wonky that you can’t play a game on it properly. No staff ever gave us a briefing on arrival or told us about the hotel, we have had to explore, guess and ask questions. Staff have been somewhat helpful, they speak English but don’t seem to understand it when they’re asked questions. Hotel has a what’s app service but responses are very slow and even then not fully understood. It’s like it used to be a 4* hotel but it’s run by pirates 🏴☠️"

Marina Beach Passikudah

"Tervetuloa henkilöstöön , hotellinjohtaja poikkeuksellinen ja huolellinen vieraille. Henkilöstö oli kaunis ja hymyilevä.Uima-allas oli täydellinen, todella suuri koko ja koskaan kiireinen . Se oli viihtyisä ja mahtava."

Hotel East Lagoon

" In Batticaloa, it appears that hotel choices are somewhat limited. I found that The East Lagoon Hotel to be adequate for a few days’ stay. While the room and washroom were clean, the balcony area was a mess. The view from the room was quite nice but the balcony was too narrow and the walls too high to sit and enjoy it. Regardless, sitting down on the balcony was out of the question. I could overlook the cheap plastic chairs, but the fact that they were dirty was disappointing. On a positive note, the staff, particularly the manager, were friendly and helpful. However, we often had to track down a server whenever we visited the bar. The breakfast served was a delicious Sri Lankan breakfast, though it lacked a Western option. I must mention that I was under the impression that the checkout time was 12 pm, as indicated on ***********, and I'm unsure why we had to rush out at 11 am. "