Hampton by Hilton Bath City

Located very close to Bath Spa train station, the Bath Forum and all amenities. Good breakfast and the staff were very helpful. Nothing was too much for them. The rooms are very clean. Will definitely go again as we really enjoyed everything about Bath. Thank you 😊

Staff was not friendly, rooms phone were not working, no room service available, hairs in breakfast

位置十分方便，洗手間很整潔

It’s a great place to stay! Very comfortable bed and pillows. Convenient location! The breakfast was also well stocked.

Really pleased with the hotel,especially the location - it is within easy walking distance of all Bath’s main tourist attractions. We arrived around 12.30/1.00 and were delighted that our room was ready so we were able to check in early which was great as we could go and explore the city. The room was excellent : clean, very roomy and comfy single beds with lovely pillows! Bathroom had fantastic shower (with 2 shower heads) , lovely smelling toiletries especially the body lotion. Good selection of towels with the added extra of a facecloth each -nice bonus! Good lighting. Also included was a fridge and a safe in the room. Plus a hairdryer and an iron. Plenty of well places sockets too which didn’t go unnoticed. Lots of hanging space and coat hooks. Couldn’t really work the heating panel/air con - windows didn’t open - so we ended up turning it off which was fine for one night. Great breakfast with a system of red or green cards on tables to indicate available/not available tables. Only minor gripe would be the staff. Reception staff were very surly. They were efficient but perhaps could have smiled a bit more. Girl on check in was pleasant enough but was quite difficult to understand and didn’t indicate where breakfast would be (I know it was obvious but still, when you first arrive you haven’t got a clue where things are really!) not indicate which direction to go for the rooms. Two girls on reception the second morning barely cracked a smile - whether it was just us. And as we were leaving , after collecting our left luggage, it was me that shouted ‘a goodbye and thank you’ whereas it should have been the other way round. Would definitely stay again as the room/breakfast and location were all excellent. Great value for money too with Trip.com.

The toilet in the room was full of poop and toilet paper full of poop. I would like to request for full if not partial refund. I did not expect such poor quality of room under Hilton group. Definitely the last time I will book this hotel.