DoubleTree by Hilton Bath arvostelua

We had an absolutely amazing stay at the DoubleTree by Hilton Bath! From the moment we arrived, the customer service was outstanding. The receptionist was incredibly friendly and helpful, and although we arrived early, our rooms were already prepared and we were allowed to check in early—such a lovely surprise! The warm, freshly made cookies on arrival were a delicious treat, and we were also welcomed with drinks and popcorn, which was especially appreciated on such a hot day. We had booked three rooms, and all of them were perfect—spotlessly clean, tidy, and very comfortable. We were there to celebrate my sister’s birthday, and the staff went above and beyond to make it special. They surprised us with complimentary drinks, balloons, and even mini desserts, which was such a thoughtful and generous gesture. The restaurant staff were just as impressive—so friendly, attentive, and accommodating. Breakfast was another highlight, with a wide variety of options to suit everyone. Overall, it was an incredible stay. Thank you to all the amazing staff at DoubleTree by Hilton Bath for making our visit so memorable. Highly recommend!

酒店位置不錯，距離火車站10分鐘路程，本身巴斯城市不大，去各個景點步行就行。房間整潔衞生，入住時前台還送了小餅乾味道還不錯，希爾頓的酒店還是有品質保證。

I recently stayed at the DoubleTree by Hilton Bath to celebrate my child’s 18-month milestone, and unfortunately, the experience was deeply disappointing. Hotel: DoubleTree by Hilton Bath Check-in: April 18, 2025 Check-out: April 21, 2025 Confirmation Number: 3243761901 To begin with, our room was not cleaned until 5:30 PM. After returning from a day of travel, I had to make multiple requests for housekeeping. Even then, the room was not properly cleaned—items were still on the floor and the bathroom tissue box was left open. Since I was traveling with a toddler, I had to clean the room myself to ensure it was safe. There were no water bottles, cups, or glasses provided in the room. When I called to request these items—mentioning I needed them to prepare a feed for my child—it took far too long for anyone to respond. I had to call several times, and on some occasions, no one answered the phone at all. That evening, I accidentally left my baby’s feeding bottle in the lobby. I called the reception and was assured someone would check and get back to me. No one followed up, and the bottle was never returned. At check-out, the receptionist mentioned that the hotel was short-staffed. While I understand staffing challenges, that should not affect the basic standard of service expected at a Hilton property. Additionally, I called Hilton customer care the following morning and raised a complaint. I was assured that a colleague would send me a follow-up email, but I have not received anything to date. Please note that this was an international call and lasted over 15 minutes—you should have the call on record. I am extremely disappointed. I booked with Hilton because of its prestigious reputation, expecting a comfortable and reliable experience for my family. Unfortunately, this stay fell far short of expectations. Guests invest their time, trust, and hard-earned money into these experiences, and this one was truly disheartening. I hope this feedback is taken seriously, and I look forward to a prompt and satisfactory resolution.

朝食付きのプランで予約しました。 ウェルカムクッキーをもらったり、子ども達にお絵描き道具をもらったりと、とてもサービスが良かったです。

希爾頓親民酒店，設施、衞生和服務一直保持較好的狀態。

Breakfast was mediocre at best Tinned mushrooms and watery fruit juices House keeping staff very helpful. Emil was lovely friendly with great customer service  Poor communication at reception

訂了兩間 酒店在英國不算小 送的鬆餅和巧克力都挺好吃的 巴斯不算大 所有地方都能從酒店步行可達 酒店樓下有個waitrose還有個很大的公共停車場 停車場限高1.9米 對於大車稍微不太友好 房間很好

Spacious room Fair food quality Two lifts broken down Excellent location

酒店服務極好，前台一位老紳士Ron的風采、幽默和體貼讓人印象深刻，早餐的接待人員熱情、幹練，還有安排SEN服務生，都體現了BATH這座城市的魅力。酒店唯一不足之處是浴室的通風不夠徹底，洗完澡了整個房間全是水汽

可能是旅遊小鎮不愁遊客，客房都賣完了，給我的房間發黴的味道太重，晚上回到酒店發現問題跟酒店溝通，給的答覆是沒有同樣房型，問我可以加一台暖氣機，感覺這個答覆好奇怪，實在溝通不了，打給攜程，然後！各種反覆，最後結果還是沒有房間，也不給換個高一級別，攜程管家表示很無奈，衹好給我申請補貼88元（説起來還是咱攜程靠譜），果斷換地方住

very good

早餐不錯，環境也很安靜，美中不足的就是沒有拖鞋，沒有洗漱用品

Good and comfortable

十分舒服和順利