Palmar Beach Lodge

Not sure where to start! First, there is construction work in the hotel and it makes the experience terrible. From 9am to 6pm, very loud noise at the bar and on the beach so impossible to relax or read a book without hearing jackhammer and saw cuts. Even if they offered a 30% discount for construction noise, this is totally unbearable if you’re looking to relax. Second, we faced a very poor service. Among the employees, hardly any gave us a smile during our stay. Reception is ok but at the restaurant, the experience is terrible (we had breakfast, lunches and dinners). Staff look like they are punished or forced to work. After 2 weeks in Panama, we had never seen that. There is a total problem of management. Finally, we couldn’t find beach chairs as they were all used (some with just a towel on it and nobody came back). We asked some help to the person at the beach bar who told us he would help us and finally didn’t do anything. Chairs were used mostly by afternoon visitors outside of the hotel. The worst thing is that the hotel asked for feedback after the first night. We had the elegance to share our experience to avoid writing anything bad on tripadvisor. While they asked for feedback on whatsapp and we gave them, we didn’t receive any apologies or any words from them until we were leaving the hotel at the last minute when they offered us a 30% discount on our extras. At the end of the day, you should totally avoid this hotel. This is one of the worst service I’ve ever received anywhere. Don’t waste your money. This is a mix of backpackers (dorms) and hotel, but the service is not even close to an average backpackers place.

The experience could have been good because the beach is very beautiful, and the wildlife and flora around the hotel are stunning. However, beyond the unbearable noise from the construction work, the quality of service at the hotel is atrocious. The staff is completely untrained. It seems that the manager, Rene Saturnino, is more interested in “revenue generation” than in “hospitality”. Making more money is clearly one of his objectives. Providing even the bare minimum of good customer service is clearly not. The level of service isn’t even up to the standards of a one-star hotel. The employees look like they are doing forced labor. No one seems happy, and it shows through the service. In the end, it makes the experience horrible, and it really ruined my stay. I really wish they would put as much effort into training their staff—teaching them to smile—as they do into their WhatsApp group, where they mostly suggest (paid) activities to do. In any case, I strongly recommend avoiding this hotel, which is completely mismanaged. Run away!

Wir haben drei Nächte in einer Cabana mit Bad übernachtet. Die Anlage ist sehr sauber und gepflegt. Es ist sehr grün und man ist direkt im Jungle. Der Strand ist direkt vor der Tür. Man hat hier Ruhe und kann sich erholen, es gibt aber auch die Möglichkeit Touren zu buchen. Alle Mitarbeiter sind sehr freundlich und hilfsbereit. Wir kommen gerne wieder

Ein tolles Hotel mit ausgefallenen Möglichkeiten zu übernachten im Zelt in der Cabana mit Bad und im Mehrbettzimmer. Strand ist unbeschreiblich und besonders toll. Ist das das Restaurant bis 22:00 Uhr offen? Hat also Versorgung und Essen direkt am Meer. Ich würde immer wieder hinfahren.

Great hotel, beach but bevare of no beach chairs My review should be seen in relation to the fact that it is an expensive hotel. The room and the staff were very good. The food was okay. What bothered us the most, unfortunately, was that the hotel did not live up to the rules regarding beach chairs. According to the staff, beach chairs were supposed to be reserved for hotel guests, this was absolutely not the case. Every day after lunch, half of the beach chairs were taken by other people, in addition to this, ordinary chairs from the restaurant were moved out onto the beach. It felt a bit like a hostel with lots of day guests, completely unacceptable. One of the days I complained and asked who was responsible for the policy to be followed, unfortunately I got a vague answer that the person was somewhere. The owner of this hotel needs to address this, I would like an answer.

Amazing experience. Our family of 6 adults stayed here for a week. We stayed in the hostel cabin Cacao. It has individual beds each with their own fan, light, blackout/privacy curtains, and a window. It has a big bathroom with two showers, sinks, and toilets. The AC was cold and appreciated! It is extensive to get there from Texas and we experienced some hiccups: our flight in Atlanta was delayed and we had little time to make our connection, our flight in Panama City to Bocas Del Toro was delayed and then we had to turn back to let some ppl off, once on Red Frog Beach the ppl in front of us took our scheduled wheelbarrow men so we had to drag our suitcases to the front desk, and upon check in our credit card didn’t work (fixed w a phone call). The cabin was clean, large, and a new experience! The employees are the pearls of the vacation. Everyone was kind and helpful. The beach itself is the kind of beach to spend all day playing in the waves. The waves can be smooth and then there are three in a row that can be ridden to the shore. There are no shells to cut your feet, no itchy seaweed, nor jellyfish like at the other hotel. There is an active lifeguard who will blow his whistle if he sees something! The food is upscale and delicious! The waitstaff are very kind and efficient. Breakfast starts at 8 but there is help yourself hot coffee at the bar. I was surprised at the police being there. Not doing anything but making their presence known. We met numerous solo women from Germany. We had a lot of cash we left in our room and not a penny was missing. We felt safe. Try and get an excursion. We went on a jungle hike, offshore fishing, swimming with the bioluminescence plankton, and a day trip to Zapatilla. Use the Palmar dock. If you use the other hotel’s dock during the day, they charge $5 each person/each way. The other hotel has a little store that sells a few drinks and snacks. Make sure to count your change! The Palmer has wonderful massages available. We had them during a rainstorm. It was magical!! There is a long walk to Polo beach. The walk is enjoyable but Polo beach isn’t that great. There is a very strong current and sharp shells. I’d recommend bringing strong flashlights. You’ll need one at night. It’s pitch black and the stars are bright and plentiful. We looked forward to a walk every night to the other hotel. It’s about 20 minutes and fun to look for nocturnal creatures. Your phone’s flashlight won’t be enough. I hope this helps somebody plan your trip. Expect a hiccup and then let it goooo.