Premier Inn Basingstoke West

I have used Premier Inns hundreds of times without issues. This time however was different. Room had no hot water. Fan continued whirring all through the night despite being switched off. When we reported this to reception, we were told to submit our complaint online. No apology given. Once accessing the online site, we found there is no option to complain, only to give feedback. Not good customer service.

Good location for our needs NO decaffeinated tea in hotel or beefeater restaurant Didn't request to clean room, which was our choice, but that meant no restocking of tea tray or clean cups. Comfortable nights sleep, 12.00 checkout good. Paid parking.

Excellent hotel, great value and Beefeater next door is fantastic value for money with meal deal offer. Only downside, there is no lift to second floor but this would not stop us from staying here. Lovely clean rooms and all facilities are included, tea and coffee and bathroom toiletries, can not fault.

Great easy check in but down hill from there unfortunately. The cleanliness of the room was not very good at all. There was a stain the bed sheet, a towel in the bathroom had clearly been used and not replaced. The bathroom itself was quite disgusting. Cars parked in the car park late at night with music blearing out. Fire alarm went off in the evening presumably because someone was vaping/smoking in there room. Will lot be returning.

The hotel was clean and the bed comfy. There's a decent sized TV and the staff were great. What really annoyed me though is that firstly there is a payment for the car park which is miles out of the town centre and only serves this hotel and the adjoining pub (the pub has free parking using the same spaces). Additionally, the payment machine is not obviously a parking machine when its dark and is easy to miss. It's only £3 per night but why not just put it on the room cost? It just seems like Whitbread / Premier Inn are trying to entrap you into a parking fine. (RE: Photo : The car park is to the left of reception in the picture so you would go past the payment machine if you used the ramp, however if you use the steps, you can easily miss it when it's dark as there is no ambiant lighting around. You would also get very wet using it on a dark, rainy night).

Great as usual! Stayed at Basingstoke West initially for 2 nights, room was lovely and clean (as usual) food was great (as usual) service was impeccable (as usual) Sure, a few paint chips here and there, but warm and clean and a super comfy bed, seriously what more could you want? All the staff were so helpful and accommodating, and when we had to leave a day early due to illness, they refunded us 50%, which I didn't even ask for. That's called quality service. Thanks to all the staff.