Premier Inn Basildon (Festival Park)

It’s basic, just the essentials needed for a quick nights stop to see family. However, the staff there are amazing. They all went out of the way to accommodate a large party with toddlers. The receptionist on check in during the evening was lovely and the staff at breakfast were excellent. I popped in early to see if we could get some milk for my daughter and they made the milk, but also gave her banana too. They spent time talking to us and our children and we’re genuinely nice people. It says a lot when we all left and said how nice the staff were. They are a credit to this hotel, because without them it would be just a bed to sleep on for a night. Thank you!

Was very comfy and snug, staff were friendly and helpful would highly recommend to family and friends Food was lovely Only thing is vending machine is expensive recommend bringing youre own bits to save some money as theres not where close to purchase much else

Pros: Good location next to The Quays, a Hungry Horse Pub/Restaurant. Large redecorated and upgraded room (220) Helpful check-inn staff Very clean Plenty of parking (Christmas Eve) Free internet ( you can pay £5 for 24 hours faster internet) Overall charge for rooms is very reasonable if booked well in advance Cons: Very slow internet 0.92Mbps (but it is free) Some noise from neighbouring room during the night and some loud voices in corridor around 9am. Our room was on top floor up several flights of stairs and no lift. Hotel is longish walk from the main areas of festival park. Because of noise on last visit did not intend to stay here again but it was very convenient for meeting up with family so gave it another try. Better this visit but still some noise. Overall 8/10

Shabby - feels a bit neglected. The reception staff are excellent - really welcoming and happy to assist. However, the hotel can do with a bit of maintenance. For example: The woodwork around the bath has obviously had some water damage (difficult to prevent, I know) but the wood has expanded/ warped meaning that you need to slam the bathroom door shut. One other thing to point out is that the hotel is tucked away in an industrial park - maybe put up some signs to indicate where you are as driving there you tend to have the feeling "is this the right way.... surely not....".

Make sure you get the right room that meets your needs! If you want sleep be mindful the ceiling is made of paper, take ear buds! The staff were pleasant however, they are not bothered when I spoke about the wrong room, I was given ....never again

Lovely hotel ruined by the person staying above us. Stomping around all night, likely on something, stopped us sleeping. Don't go on a Friday night, because it was clearly a different type of crowd at the quays next door and some of them were staying in the hotel. Inconsiderate and got no rest.