Premier Inn Basildon (East Mayne)

Spent two nights at this hotel visiting family in Essex. We only encountered one member of staff who did not seem annoyed at our mere presence. This was the guy at breakfast after our first night. We booked and paid for an early check in room at a cost of £15. This was supposed to be available from 11.00. We arrived at 12.00 and were told that the room was not ready as previous guests had only just checked out. When we complained an upstairs room was offered to us and rejected by us due to mobility issues and no lift. Another lady intervened and a ground floor room was found but this was not ready until 12.30. Again we complained about early booking fee and first receptionist said “but I found you a room”. As if she had done us a favour. We asked for housekeeping for next day as staying for two nights. When we returned to the room, it was exactly as we had left it. We complained again and were given clean towels for the morning. The beefeater next door was just as bad. There were no clean glasses at the bar and we were told to bring our glasses back each time to be used again. We waited over two hours for a table in the restaurant and once seated could not see any reason for the delay as there were only two other tables being occupied. My medium rare steak looked like it had been cooked a week earlier and could have been used to resolve a shoe. Unable to complain as waitress never returned to us after bringing food to ask how it was. Staff heard saying “I do not get paid enough for this” and children running round restaurant waiting for their parents to finish work. Unsure if this was waiting staff or kitchen staff. Finally breakfast last day was awful. I asked for bacon and poached eggs which at a cost of £10.99 each, I would have expected to be able to eat it. The bacon was swimming in grease and I do not know what sort of eggs I got as they certainly were not poached as also swimming in grease. They very much looked as the”poaching process” had taken place in a frying pan. Would never stay there again.

We always stay here, the staff are amazing, they all welcome us and remember us from previous stays. The kids colouring area is always a hit with my children. The bedrooms are spotless, perfect pillows. Booking a table in the Beefeater is always recommended as it gets busy. We love it here!

Cushions very hard so not a comfortable night. They let a drunk in around 12.30 at night who then spent half an hour walking around the hallways on his mobile. He woke us and many others up until I got dressed and approached him. He abused and threatened me, then another man came out of his room who managed to calm him down and took him to his room, on another floor. Surly reception should have escorted him to his room from the start, it was obvious he was extremely drunk and needed assistance but he didn't want it from me. With this and the hard pillows, not a good stay. We have stayed numerous times before as we come to visit friends and relatives in the area and have never had cause to complain before.

Fantastic weekend stay with all amenities close by.Natalie was very helpful and could not of done anymore. Rooms were kept clean throughout our stay and the offering of dinner/breakfast made the stay easy and affordable. 10/10 and would recommend staying here

Very good hotel rooms are always clean and tidy and the staff are friendly and lovely. Been staying in his hotel for nearly 5 months. Haven’t got nothing to complain about. Would recommend to anyone coming to Essex and staying here. Very, very good.

Perfect in every way. Very lovely lady on reception who was so pleasant and welcoming. Very comfy bed. Heating controls easy to use. Clean bathroom and bedroom was spotless. Fabulous stay even though it was just for one night. Would recommend