Grand Hotel les Trois Rois

Wir waren rundum glücklich. Vom ersten Moment des Empfangs bis wir das Haus wieder verlassen haben. Unkompliziert, unaufdringlich, sehr freundlich und professionell. Ein Haus mit einer Jahrhunderte alten Tradition, welche weiterhin auf dem neusten Stand gehalten wird, ist einfach etwas Besonderes und vermittelt gleich so etwas wie ein Heimatgefühl.

I enjoy historic iconic hotels. This was perfect. Balcony over the Rhine River with view Bonus!

Wonderful hotel! I really recommend!

When we travel, we always select an historic hotel with lots of local charm and history. This was the basis of our selection of this property for a two night stay prior to a river boat cruise. On that note, this hotel delivers. It's a beautiful property in the city center with gorgeous views of the Rhine. We selected a king balcony room with a view of the river. The flowers in the foyer are spectacular and we really enjoyed the evening that we ate at the Brasserie. So why 3 stars? We found that the staff seemed stuffy and not empowered to address guest issues. Our issue was with our room rate upon check-in. They claimed we booked for 1 person and not for 2, resulting in an additional 110 SF for a second person in the room per night. We thought we had it resolved only to discover we did not when checking out. The hotel also had an error in our credit card data, which would have made it impossible for us to book the room online, adding to my suspicion that the data error was theirs and not mine. Upon my objection and a call to 'corporate', they offered only a 30 SF reduction per night. I expected them to believe their guest and not insist on any additional charge, particularly since there was no breakfast or other actual expense (washing an extra towel?) to the hotel of a second person in a king room. The issue left me feeling the victim of a 'bait and switch' on the room rate --- which was in excess of 800 SF a night in any case. Had we known this would be their attitude, we would have chosen to have lunch and dinner at another location instead of giving them the additional business. Sadly, it started our holiday off on the wrong note and instead of remembering the beautiful property, our memory is of their inability to put guests first, particularly when it doesn't create any additional cost on their end. If this hotel wants to be 'young at heart', they're going to need to be less rigid and not make guests feel uncomfortable for pointing out an error in their booking information and then being insistent on charging them for it.

Bel hôtel historique très bien entretenu. La décoration pleine de charme est on ne peut plus classique. On sent qu'on est dans un établissement familial et pas dans une chaîne internationale. Service prévenant et toujours souriant. Literie excellente.

Der Aufenthalt in diesem wunderschönen Hotel war einfach fantastisch. Die Lage mit Blick auf den Rhein ist atemberaubend. Im Restaurant wurden wir von allen Mitarbeitenden unter Leitung von Herr Mahler und Decker sehr freundlich bedient.