Chewton Glen Hotel - an Iconic Luxury Hotel

Staying just one night in one of the lovely Croquet lawn rooms gave us 2 full days at the CG and we made full use of it. Coffee outside followed by 9 hole golf in the morning, spa in the afternoon with buffet lunch, tour of the kitchen gardens, champagne on our ground floor terrace and then dinner in the main dining room, and that was just the day we arrived. Huge breakfast the next day followed by putting on the croquet lawn, spa with buffet lunch again and a walk down to the sea. Although obviously the CG is not cheap, I thought that it was very good value as there was so much to do. Although I'm not sure about the changes to the lounges, it still has an overall luxurious feel and all of the staff are very well trained and give excellent and friendly customer service. Charging my EV car for free was also a nice touch as were the water and fudge when we finally checked out and the goodies in the room. We were delighted with our early check-in and late check out and our upgraded room was fantastic. Of course I am sure I could be nitpicking and mention some minor negatives but the overall experience was as good as it gets and we can't wait to go back again a few months. Not sure we would eat in the main dining room next time, perhaps we will try the Kitchen.

Travelled over from Isle of Wight for a very special afternoon tea but once welcomed we were shown into a beaitiful but stiflingly hot seating area which had no air no roof blinds and inefectual roof fans. After a few minutes we asked to move outside under massive sun shades (thanks Rosie) and service began. Honestly it was very slow but very professional and slick. Choices were very standard cakes were a little dry but the scones were excellent. Again Rosie did her very best to look after us. The views were amazing and the grounds stunning £120 for two people excluding drinks but including service charge is a pretty heavy price for the product we bought.

Never disappoints. A long weekend feels like a week away. Service is always perfect and the extras are excellent

Really lovely stay at the chewton glen, we had a very warm welcome and tour to our room by Darcy Park. My children loved finding gifts in the bedroom and we enjoyed reading the books in bed that evening, lovely touch. The outdoor pool was the best thing about our stay, we were very lucky with the weather and sat round the pool for hours as the children were having so much fun, we felt like we were abroad! The sun loungers were so comfy and the area very clean. We walked all round the grounds, next time we will remember a football and tennis rackets to make more use of those facilities. Breakfast was delicious especially the bowls of fruit! Such a luxurious stay for the family and so lovely for the children have so much space, thank you for a memorable weekend.

This was, without question, one of the most disappointing hotel stays I’ve ever had. Not just because of the poor standards, but because of the complete lack of care shown when I raised my concerns. From the moment we entered the room, it was clear this was not a five-star experience. The shower was dirty and slow to drain, tiles were grimy and worse still, I stepped out of the shower to find someone else’s hair on my feet. My assumption is it came from the drain. Basic cleanliness was lacking. See photos - this is inexcusable at any level, let alone at this price point. The spa was no better. The outdoor hot tub was surrounded by dead bees, the jets were filthy and there was debris floating in the water indoors. It felt neglected and unclean. The smell of chlorine really hits hard too… not remotely relaxing or luxurious. Communication and standards were both poor throughout. Dinner was the only highlight. Good food, albeit with patchy service (starters before drinks, no water service). Breakfast was ruined by the sound of drilling and the quality of sausage was really not ok. Checkout was chaotic. No one asked how our stay had been and the whole process felt rushed and indifferent. I gave the hotel a chance to respond privately and professionally. Instead, I received a cold, copy-and-paste email from Paris with no genuine apology, no explanation and no follow-up. Just a vague reference to a possible “gesture” on a future stay, which felt like a hollow attempt to pacify rather than resolve anything - lip service. Then, silence. That final interaction said it all: they simply don’t care. Not about standards, not about guest experience and certainly not about putting things right when they fall short. The hotel trades on its location and price tag, but fails to deliver even the basics. Don’t be fooled by the branding — this is not a five-star experience in any meaningful sense. I would never return, and I strongly recommend others look elsewhere. On a more positive note, the valet service was great.

5* hotel and 5* prices to go with it! Service is good, very nice grounds, great bedrooms but perhaps a little tired decor / fittings. Quite a lot of returb underway which is noisy and disruptive. Should be notified beforehand and reflected in the charging! Generally well trained staff, attentive. Two restaurants with the Dining Room being the better quality / more expensive. The Kitchen by James Martin has an odd menu! The cheese soufflé served in the Dining Roomnis streets ahead of the James Martin version served at the sister hotel / restaurant the Lygon Arms, Broadway!