Grand Summit Hotel at Attitash

The facility is well located and nestled in the mountains and does look very attractive. Unfortunately it was mismanaged and was not clean. I checked into a room whose toilet was very dirty and was not cleaned at all after previous occupants left. The front desk moved me to another room which was not cleaned either: bed sheets were on table, keys of previous occupants were still on table, bathroom was in disarray.i moved to the third room after a long wait, this room was okay.

Unit we got booked into was not ready when we arrived. Upon initial inspection of unit after we were given key, was less than expected. Dirty dishes left in dishwasher, thick dust on lights, duct vent fan in bathroom hadn't been cleaned in ages. One small bar of soap for 3 sinks and shower. Pots, pans & silverware all had to get washed before use due to food stuck on all. Crank out window was broke so couldn't close it after opening. Deck had not seen a cleaning in ages. Light over deck was full of dead bugs. Stove top not one burner set flush on stove. All were at an angle so had to hold them in place. Only baking pan was the broiler pan. Requested a small baking an/cookie sheet, got a small pyrex baking dish. Needed a broom, and only ones that had they were housekeeping, so had to wait til they came on duty to use it. Unit was located at the far end of resort over the loading dock. Views were of dumpster & pine trees. Staff smoked out there and the smoke drifted into the unit due to the window that we couldn't close.

I didn't like the studio because of too much noise next door i felt like joining with other people same room, and then i went to the costumer service and complained, then she called me in 10 minutes and she transferred me to luxury room. Very very Satisfied she was very very nice!!!!

Excellent Hotel with great view!! Amazing hotel with great views. Plus also fulfilled our request.

This is our second time staying here. Always so clean and comfy and staff is beyond friendly and helpful! Love having the tavern downstairs when you don’t feel like going out to dinner.

Came in, checked in al good. Went to turn on the air conditioner since the room was at 80F and didn’t work. Went down to lobby and told the front desk to hear “oh yes, there is no air conditioner on any of the rooms”. If this was the case, why wasn’t I told before checking in???? They refused to refund me. They manager suggested that I open the Window 😡