Barry Island

The first room we were given smelled strange when we entered, I started putting stuff away and went into the bathroom and it stank. I lifted the toilet seat, fully expecting to find something nasty but it was clear but the smell was horrendous, like bad drains. I went to inform and fair play the changed our room without any fuss. The loo in the second room was OK but the whole place was grubby, with dirty paintwork, stains and holes on the sofa bed, I'll fitting net curtains that looked like rags at the window, not impressed. And to top it all we went down for breakfast and the 10.99 all you can eat breakfast is not on weekdays. It still costs 10.99 but you have to wait for someone to come and take your order without being able to choose ( not even a menu) and again the whole place felt in desperate need of some refurbishment and a deep clean. Will be trying Travelodge next time.

Got ripped off by the prices because a Rugby match was on. Friendly staff, clean room and comfy bed as expected. The hotel is not central in Barry but is in a convenient location. Not many shops around, but a short walk to a big supermarket. Yes I would stay again.

We stayed at this hotel during a trip to watch the Ireland / wales rugby . Prices were much higher because of this but we expected that . The position of the hotel is great , 5 minutes to train station into Cardiff and near to shops , pubs and restaurants. Great parking , clean comfortable and quiet rooms overlooking the sea . Really friendly staff and 5 minutes from Trinity Street where Gavin and Stacy is filmed , great hotel

Sleepless night for £190. Hotel allowed Bracknell Football Club to stay next to a family room. Players behaviour was antisocial from 4am disturbing my family. Multiple players kept coming and going into Room 18. Laughing and talking with loud, heavy beat music playing. Asked them several times to switch off music and keep noise down. Phoned reception at 4am and no answer. Phoned reception again at 5am- finally answered and music turned off. Some chatter continued. Spoke with receptionist in the morning. Their night shift had failed to pass on my complaint from 5am. Reported again in full to receptionist, they told me they had no power to up hold my complaint. The manager was not on duty. They were very sorry and especially as I now had to drive my family home- 3 hour drive with everyone shattered instead of refreshed. Asked for refund as room only cost of £190 should guarantee a peaceful nights sleep. Receptionist gave me a card and told me to leave this review as it will start the complaint process. I request full refund and a review of booking process and duty of care for guests when you host large groups (especially male oriented). I look forward to hearing from you and recommend that Premierinn and your owners Whitbread Plc complain to the board of directors at Bracknell FC over the behaviour of their players. They were playing Merthyr and were beaten 5-1 on the Saturday afternoon.

There was a warm welcome when you walked in everything was ready no waiting around for the room key it was all done ready for your stay room was lovely and big fit my wheelchair in perfectly it's just the bed was to low down and was really hard to get on and off did ask for elephant feet to try and lift the bed but they didn't have any I'm a disabled person in a wheelchair the bathroom was perfect lots of grab rails and everything was in reach had a lovely stay

Great team and excellent rooms and the location is amazing we would recommend this hotel as a way to visit Cardiff also as the train is 10 minutes. If your booking a Premierinn this is a great place to go and visit especially for all those Gavin and Stacey fans