Burntwood Court Hotel

Good quality room. Very clean but room on ground floor has no privacy as over looks car park with only curtains no blinds, so on summer evening had to close curtains for privacy.

Fantastic place, but breakfast between 8 and 9.30 on a Sunday is a bit early

Nice, clean hotel in quiet surroundings however staff came across rather stern and not particularly friendly. Beds were hard and uncomfortable and the walls were thin as we could hear next door coughing all night. Shower was very loud and again we could next doors shower when they turned it on at 5am. Overall it was ok.

Read the fine print before booking. Would not have paid to come here if I’d have realised about the £20 for leisure. Problems of booking in a rush and business taking advantage of it not being fully transparent. Bit of a concrete jungle. Huge bathroom but no bath just shower. Really warm room. Firm mattress, not my preference but otherwise ok. Not noisy. Staff friendly.

Spotlessly clean but seriously outdated rooms, which is fine. However, to charge 5 star prices is a complete rip off. Attended a wedding and pre booked a double room. Received a twin. Ok, not the end of the world but £180 for one night in a throwback room from the 1980’s is an expensive night away. Wish we’d have paid for a taxi and gone home for that price.

Disappointing and definitely not worth the money. The hotel is advertised as 5 stars on Google, which I had my doubts about when booking but thought it looked like a 4 star online. For a family get together the superior family room seemed a good choice. We booked in and asked about towels and robe hire for the spa across the car park. We were told by the receptionist that they dont do that and we'd have to use the towels from our room, but bear in mind they wouldn't refresh our towels for our morning showers. Across at the spa the receptionist said they have towels available, so I asked for some to save our room towels. However we were told as we'd brought our room towels we should use them and weren't given any spa towels despite us offering to hire them. This was ridiculous, for the sake of 3 towels! Overall the hotel staff were rude and unapproachable with the only exception of the lady serving breakfast who was lovely. The room is 3 star at best, with an old bathroom and small shower, old hairdryer, manky small panel heater, and only 3 lamps in a large dark room, poo stain in toilet, chipped wooded veneer; room decor very outdated considering we paid for a superior room. The only good thing was the comfy beds and quiet location. I wouldn't stay here again. The one night cost us £190 and totally not worth it. The spa pool, sauna, steam room and changing rooms were nice.