Hotel is in great location, next to Main Street.
Staff is friendly and efficient.
Room very comfortable and in full working order .
Bath was quite dangerous as you need to climb up. Spoke to front desk and they supplied a disposable bath mat. Much appreciated .
Great breakfast, limited variety but fantastic quality
Negative: for several days, I was saving coins to use at the automatic laundry nearby.
On the second day, we left about 12 Euro in various coins on the desk. In the evening upon our return the money had disappeared. We spoke to reception and they told us they had to speak to a manager, however in the meantime we should search our room . The next morning , we were leaving , we emptied the room and found nothing . Nobody from the hotel got back to us. I blame myself for no locking the coins, but thought this is a 5 star so should be safe . This is the reason service got a low score.
Majoituspaikan vastaus: 非常感謝您分享您的體驗。我們非常抱歉聽到您在入住期間遇到的問題,尤其是房間的水壓和水温不穩定的情況。我們非常重視您的反饋,這對於我們改進服務和設施至關重要。我們理解您對設施的期望,尤其是在五星級酒店。請您放心,我們會將您的意見反饋給相關部門,以便他們能儘快解決這些問題。同時,我們也希望能有機會為您提供更好的體驗。如果您在未來再次選擇我們酒店,歡迎您提前聯繫我們,我們將盡力確保您的住宿更加愉快。再次感謝您的反饋,期待能再次為您服務!Fanny Le BrusqFront of House Manager
Majoituspaikan vastaus: 感謝您分享您的反饋!很高興聽到您在我們酒店的入住體驗很愉快,房間的舒適和清潔都符合您的期待。我們也很高興您發現了附近的咖啡廳,對時差倒置的旅客來説非常方便。關於門的隔音問題,我們會認真考慮您的建議,以提升未來客人的體驗。期待您再次光臨,祝您旅途愉快!Fanny Le BrusqFront of House Manager
Vieraskäyttäjä
House-huone
Majoittunut 9. 2024
Matkusta ystävien kanssa
7 arvostelu
3.0/5
Lähetetty 12.9.2024
太小了,位置不錯👌……晚上吵
Käännä
Majoituspaikan vastaus: 感謝您的反饋!我們很高興您喜歡酒店的位置。對於晚上有噪音的問題,我們非常抱歉。為了改善您的住宿體驗,如果您下次入住,請隨時與前台聯繫,我們會為您安排一些面向內庭的房間,這些房間相對更安靜。感謝您的理解,我們期待您的再次光臨!Fanny Le BrusqFront of House Manager
Majoituspaikan vastaus: DearTracylol,Thank you for your kind words! We're thrilled to hear that you found our staff so nice and the room very clean. We look forward to welcoming you back soon!Kindregards,Fanny
Majoituspaikan vastaus: 非常感謝您分享您的入住體驗!我們很高興聽到您對前台工作人員的熱情接待和貼心服務感到滿意,也很開心得知我們酒店的地理位置給您的出行帶來了便利。很抱歉在您入住期間出現了一個晚上沒有水和浴巾的問題,我們會立即加強內部管理,確保不會再次發生類似情況。您的反饋對我們非常重要,我們期待您的再次光臨,並有機會為您提供更加完美的住宿體驗。Fanny Le BrusqFront of House Manager
Majoituspaikan vastaus: Thank you so much for your kind words! We're delighted to hear that you had a great experience with us and that you found our service excellent. It's always our goal to ensure that our guests feel welcomed and well taken care of during their stay! We hope to have the pleasure of welcoming you back soon for another enjoyable visit. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Fanny Le BrusqFront of House Manager