Majoituspaikan vastaus: Dear Guest,Thank you very much for taking the time to share your feedback about your stay with us. We truly appreciate your kind words, especially regarding our customer service—we strive to provide the best experience for our guests.We would also like to assure you that all our cleaning products are carefully selected to be suitable for all types of allergies, as guest comfort and well-being are our top priorities. However, we sincerely regret any inconvenience you may have experienced and will carefully review your comments to improve further.We hope to welcome you again in the future and provide you with an even better stay.Best regards,
Vieraskäyttäjä
Standard Double- tai Twin-huone
Majoittunut 11. 2024
Yksin matkustavat
7 arvostelu
1.0/5
Lähetetty 21.1.2025
酒店的工作人員有小偷🥰雖然前台很好 但是打掃房間的工作人員把我買的重複的冰箱貼全部偷走了🥰
Käännä
Majoituspaikan vastaus: Dear Mr. ZH,Thank you for reaching out and sharing your concerns. We want to assure you that we have handled your forgotten items with the utmost care and attention. When we discovered your belongings, we carefully checked and verified them against the description you initially provided, which specifically mentioned seven three-dimensional refrigerator magnets (four from Florence and three from Milan Chapel). These items were promptly set aside and returned as agreed when your representative came to collect them.We understand your frustration and regret any misunderstanding that may have arisen. It is possible that some of your items might have been misplaced elsewhere during your travels, as we can only return what was found in the room.Please know that we take situations like this very seriously and value transparency and integrity in our service. If there’s anything more we can do to assist you, please do not hesitate to contact us directly.Best regards,
great hotel with nice services,we will choose to live here next time if possible!
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the services we provide. It would be our pleasure to welcome you back next time, and we look forward to making your next visit just as memorable!Warm regards,
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words! We’re delighted to hear you enjoyed our location, rooms, and the service provided by our staff. Your positive feedback motivates us to continue delivering excellent experiences to all our guests.We hope to welcome you back soon!Warm regards,
Anonyymi käyttäjä
Standard Double- tai Twin-huone
Majoittunut 11. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 20.12.2024
The hotel was nicely located on a central location with different transportation options. There are several restaurants in near proximity. Several supermarkets and bakeries which allow you to start your day with delicious pastries.
The staff were nice and helpful. Rooms are big enough not to feel trapped in for the people who wanted to spend more indoor time.
In short, I would like to book this place again when I’m back to Barcelona and can peacefully recommend to my friends.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share such a detailed and positive review of your stay at our hotel. We are thrilled to hear that you appreciated our central location, the proximity to various transportation options, and the abundance of nearby restaurants, supermarkets, and bakeries that made your stay enjoyable.We are also delighted that you found our staff helpful and friendly—it means a lot to us to know we contributed to your positive experience. It's wonderful to hear that the spaciousness of our rooms provided comfort and a sense of relaxation for you during your indoor time.Your kind words about recommending us to friends and your intention to return when you visit Barcelona again truly warm our hearts. We look forward to welcoming you back and ensuring your next stay is just as enjoyable.Warm regards,
Vieraskäyttäjä
Standard Double- tai Twin-huone
Majoittunut 10. 2024
Matkusta ystävien kanssa
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.12.2024
It’s incredible!
Käännä
Majoituspaikan vastaus: Thanks for your comments.Kind regards.