Quartprimera Apartments arvostelua

Majoituspaikan vastaus: We are sorry that your stay with us did not meet your expectations. We really value our guests’ opinions and feedback and take them into account to improve our service. We will be glad to have further details on the things that did not meet your expectations, as we did not get negative input during your stay and believe that all the information provided to you, as well as to Monica, who we were told was in charge of all communications with the group, was correct. About the coupons for breakfast, it is well informed in the apartment and at check-in that the place opens from Monday to Saturday, they are closed on Sundays and also on festivities, which happened to be on Friday 1st, which was a festivity and that is why it was closed. This is an extra asset that we offer our guests, although it is not announced anywhere when you book the apartment.About communication, we were in touch with Monica for several weeks prior to your stay, as well as with you, to arrange your taxi transfer from the airport, we don’t understand why you considered the communication poor as everything was informed and answered from our end.As for check-out, as was informed, check-out time was 11:00, and we could keep your luggage until your taxi picked you up at 12.30, we are also willing to help you move your luggage whenever it is requested, as we did with the rest of your group. We are informed that you never came to the reception when you left the apartment, and moved your bags well before 11:00, so we did not have the opportunity to help you, which we would have been happy to do.We really care about our guests and are always willing to help to make their stay in Barcelona meet all their expectations.