NH Sants Barcelona arvostelua

Majoituspaikan vastaus: Dear Guest, Thank you very much to let us know your experience in our NH Sants Barcelona Hotel. For us it's important to know when we met the expectations of our guests. We really appreciate your comments of your last stay with us in our Hotel. I will let my team know this notes, that sure they will celebrate it. For us will be great notice, if we can welcome you again in a future. Best regards from Barcelona.

Majoituspaikan vastaus: Estimado Jordi, le agradezco que haya dedicado unos minutos de su tiempo en valorar su estancia en el NH Sants Barcelona. Nuestro objetivo es ofrecer una experiencia memorable y sorprender a nuestros clientes para que se sientan especiales. Nos encanta leer comentarios como el suyo donde destaca de manera positiva toda su estancia con nosotros. Por último comentarle, que para nosotros sería un placer darle la bienvenida de nuevo en un futuro no muy lejano. Saludos cordiales. Ramon R. Director

Majoituspaikan vastaus: Dear, Thank you for letting us know your experience in our Hotel NH Sants Barcelona. Regarding your notes about the cleaning service, I really sorry if these may cause any inconvenience during your stay with us. However, cleaning service is working until 18h00. In case you want your room to be cleaned as soon as possible, you can contact reception to request it. Also I will let Housekeeping know about these notes, so we will work to fix this kind of situations and provide the best service to our guests. Check-in starts at 15h00, it is informed in all our websites, early check-in is subjected to availability and it may have an extra cost. Thanks again for your comments, and for us would be great to welcome you in a future.Best regards from Barcelona.

Majoituspaikan vastaus: Dear holidaylele, Thank you for letting us know your experience in our Hotel NH Sants Barcelona.We sincerely regret that your experience did not meet your expectations and that you felt dissatisfied with the service provided by our team.We understand your concerns about the room arrangement and your request for two single beds placed together. Our priority is always the safety and comfort of all our guests, including children, and we apologize if our initial decision caused you any inconvenience. Also I wanted to let you know, that check-in time is from 15h00, early check-in is subjected to availability and may have an extra charge; that queen bed room was the only room available. This is why later we could change you the room.We appreciate that the issue was later resolved and that you were able to enjoy the remainder of your stay.Thanks again for your comments, and for us would be great to welcome you in a future.Best regards from Barcelona.

Majoituspaikan vastaus: Dear Sio Fai, I want to thank your time sharing your experience in NH Sants Barcelona in Ctrip. Also I want to appreciate your comments about our Hotel in general and more specially your mention to our Location. Thanks again for your comments, and for us would be great to welcome you in a future.Best regards from Barcelona.

Majoituspaikan vastaus: Dear, I am very grateful that you have taken some of your valuable time to let us know your personal opinion about our Hotel and the service that we provide. For us it's important to know when we met the expectations of our guests. We really appreciate your notes about the location. I'll let the team know, so I'm sure they will celebrate it.For us will be a pleasure welcoming you in a next future.Best regards from Barcelona!!!

Majoituspaikan vastaus: Dear, I am very grateful that you have taken some of your valuable time to let us know your personal opinion about our Hotel and the service that we provide. For us it's important to know when we met the expectations of our guests. We really appreciate your notes about your stay with us. I'll let the team know, so I'm sure they will celebrate it.For us will be a pleasure welcoming you in a next future.Best regards from Barcelona!!!

Majoituspaikan vastaus: Dear Tyler_Zhang, I am very grateful that you have taken some of your valuable time to let us know your personal opinion about our Hotel and the service that we provide. For us it's important to know when we met the expectations of our guests. In your case I want to appreciate your overall score. Moreover, we really appreciate your comments about the surroundings about our location, the equipment of the room and the program we offer called Greenstay; where costumers can choose if wants the cleaning service or not, being rewarded by a free drink by protecting the environment for not using some cleaning products during the cleaning by Housekeeping. I'll let the team know your notes, so I'm sure they will celebrate it. For us will be a pleasure welcoming you in a next future. Best regards from this fantastic city!!!

Majoituspaikan vastaus: Dear, I am very grateful that you have taken some of your valuable time to let us know your personal opinion about our Hotel and the service that we provide. For us it's important to know when we met the expectations of our guests and when these guests would recommend us to other. In your case I want to appreciate your notes that you will come back.Moreover, we really appreciate your comments about the location, the equipment of the room and specially about our staff. I'll let the team know your notes, so I'm sure they will celebrate it. However, I wanted to let you know we put water in the room from superior rooms category onwards, not the standard. And lastly, we do not have rooftop; we have terrace in some room categories such as the Jr. Suite and Suite.For us will be a pleasure welcoming you in a next future.Best regards from this fantastic city!!!

Majoituspaikan vastaus: Dear michellelu, I am very grateful that you have taken some of your valuable time to let us know your personal opinion about our Hotel and the service that we provide. For us it's important to know when we met the expectations of our guests. We really appreciate your notes about your stay with us. I'll let the team know, so I'm sure they will celebrate it. On the other hand, regarding your notes about the cleanliness, I am sorry if you had any inconvenience with us during your stay. I will let Housekeeping know about this situation to prevent from happening in the future. However, let me remind you that you have 24 hours reception at your disposal, willing to find the best solution. For us will be a pleasure welcoming you in a next future. Best regards from Barcelona!!!