Casagrand Luxury Suites

熱水供給不足

除了臨街有聲音，其他都挺好，淋浴水也有點小

地段方便，步行可達米拉之家和巴特羅，周邊也有很多可以吃飯的餐館。面積寬敞，適合多人出遊預訂，房間有基本的廚具和冰箱，雖然不含早餐，可以在周邊超市採購並自製早餐。整體設施服務還是無法跟五星酒店相比。温馨提示：需自備牙刷、一次性拖鞋

位置，環境不錯

地理位置一流，空間巨大，服務一般吧

Very spacious apartment and fully equipped; great base for exploring Barcelona. We had 5 bedrooms 4 bathrooms for a family 6 (two kids and my husband and my parents); it can easily fit another 2-4 people. We booked “ private chief” service through the hotel website( external provider) it was the high light of our trip. The chief Betsy threw us a superb dinner and with lovely atmosphere. A little hiccup at check out thought. We requested late check out the day before and the lady at the reception checked the arrival time of next booking and advised it should be okay with time and we could stay till 2 pm. In the morning when we re-confirm it with the reception Chris; we were told otherwise. He expressed the difficulty to have the apartment till 2 pm and said it had to be 1 pm. It was disappointing and inconvenient ( with two kids and two elderly) but we agreed to that and also told there would be extra 50 euro for late check out. However the lift was stuck and it took us 20 mins to come down with suitcases (without help) at 13:20 (20 mins later than we agreed) and we then had to pay 100 euro (the receptionist Chris claimed it was 50 euro per hour!). It was fair enough if it was communicated clearly before we made our arrangements but it WAs NoT. And what we are most unhappy about is the attitude of the staff Chris. He was unfriendly, cold and unhelpful; he could make better efforts in communication and instead of being rude.