Crown Towers Sydney

入住體驗挺差的，這個酒店人流進出很雜，前台辦理入住時間很長，客房服務效率低，房間地板廁所地板有毛髮沒有清理乾淨，管理真的有待提高～ 短期內不會推薦親朋好友來選擇入住這家酒店

**Subject: Formal Complaint Regarding Poor Service During Check-Out** Dear CRWN TOWERS SYDNEY Hotel & Management, I am writing to formally express my dissatisfaction with the service I received during my recent stay at your hotel (Room 1811, from February 7 to February 14). Unfortunately, my experience during check-out was highly disappointing, particularly due to the unprofessional behavior of your front desk staff. ### Key Issues: 1. **Failure to Provide Stay Details**: Upon check-out, the front desk staff (two employees on duty between 8:00 AM and 8:30 AM) failed to provide me with a detailed stay summary (not the invoice, as this was provided by Ctrip). This oversight may prevent me from completing my company’s reimbursement process. If this results in any financial loss, I reserve the right to pursue legal action against your hotel. 2. **Poor Service Attitude**: During the check-out process, the staff repeatedly misspelled my title (Mr.xxx). Despite my multiple corrections, they showed no willingness to apologize or improve their approach. This level of unprofessionalism is something I have never encountered in my 10 years of business travel across 20+ countries and 80+ cities. I demand a formal apology via email from your hotel. 3. **Service Not Aligned with Brand Standards**: As a renowned five-star hotel in Sydney, Australia, your establishment should provide a high standard of service to every guest. However, the professionalism and attentiveness of your front desk staff fell far short of your brand’s reputation. I urge your management to take this matter seriously and implement measures to improve service quality. ### My Requests: 1. A formal written apology via email, along with an explanation for the service failures. 2. Provision of a complete stay summary to facilitate my reimbursement process. 3. Training for the relevant staff to ensure such issues do not recur. I trust that your hotel will address this matter promptly and ensure that future guests receive the level of service expected from a five-star establishment. Sincerely, Stay Dates: February 7 – February 14, 2025 Room: 1811 Date: February 14, 2025

房間硬件還是不錯的，房間大設備挺好。但是正如其他評論一樣，酒店的服務實在不ok，在門口上下車沒人主動搬行李的，所有服務人員非常冷漠，房間打掃僅僅是鋪床和放一些用品，回房後發現竟然有一大包垃圾服務員沒帶走！還有衞生間新置放的一盒剃鬚用品是打開過包裝的。minibar塞的滿滿當當但是全部要付費，連行政房都需要不太理解，每天衹提供兩小瓶礦泉水，沒有任何夜床服務。整體服務實在對不起這個硬件。