Baarilliset hotellit kohteessa Abuta District

"The housekeeping service is not professional, they placed our pyjamas and personal items originally in bed next to our suitcase wheels (and other not clean area) while they changed bed sheets for us. Then we asked for laundry service of those items, the next day they returned the items to us, and half of them were still wet. We were quite frustrated by this . Also the locker room arrangement system was not updated effectively: My room number was updated for upgrade and obviously my assigned ski locker was not tied to the updated room #, then one night, i found my ski locker was emptied out! (because they thought i had checked out, based on the old incorrect room number). Luckily their staffs kept my stuffs and i found them back... Other than that, we are satisfied with the facility/ reception staff service/ location. We are especially satisfied w the staff - Harry for his servicem"

"I chose Muwa through Trip.com to make sure my girlfriend would be as comfortable as possible for her very first ski experience—especially since it was her birthday. Neither of us had been to Niseko before, so we had quite a few questions beforehand. Liz was incredibly responsive and helpful over email, which made the planning process smooth and stress-free. From the moment we arrived, the experience exceeded our expectations. The concierge team, led by Andreas, welcomed us warmly at check-in, setting the tone for a truly memorable stay. Their professionalism and genuine hospitality immediately made us feel at home. The room itself was modern, spacious, and thoughtfully designed—providing the perfect place to relax and unwind after a day on the slopes. We also utilized the in-house ski instructors from True Niseko, which made a huge difference for beginners like us. Arthur and Andrea were patient, knowledgeable, and made the entire experience fun and much less intimidating. We will definitely come back :)"

"Overall a great stay. The biggest advantage is the convenience. It is truly ski in ski out, which makes it very easy to access the slopes without needing to travel anywhere. The slopes here are also very beginner friendly. They are not too steep, which makes it a comfortable place to learn or practice skiing. I also took a 2 hour private ski lesson arranged through the hotel. Our instructor, Yuki, was very friendly, patient, and encouraging, which made the learning experience enjoyable. The only downside was the food. Both the dinner and breakfast buffet had quite limited variety, and the taste was just average. Considering the price we paid, the food did not feel very worth it. Overall, it is still a good place to stay if you want convenience and easy access to beginner friendly slopes. Just do not expect too much from the buffet."

"Rusutsu Resort is an excellent choice for families, especially those traveling with children. The resort offers a wide variety of facilities all in one place, making it very convenient and stress-free for family trips. There are indoor and outdoor activities, play areas, ski facilities, and entertainment options suitable for both kids and adults, so everyone can find something to enjoy. One of the biggest advantages is the location. The resort is very close to a convenience store,which is extremely helpful for families — whether you need snacks, drinks, daily essentials, or quick meals, everything is within easy reach. There are also many restaurants inside the resort, offering different types of cuisine. However, it’s important to note that several popular restaurants require advance reservations, especially during peak seasons. Planning ahead is highly recommended to avoid long waits or limited dining options. Overall, Rusutsu Resort is very family-friendly, well-organized, and convenient. With its wide range of facilities, nearby convenience store, and diverse dining choices, it’s a great destination for a comfortable and enjoyable family holiday — just remember to book restaurants early."

"Wonderful boutique hotel with fresh, modern rooms. The building is very fashionable, the service is outstanding (Extra coffee pods? Shuttle to the supermarket? Daytime/evening recommendations? All covered!). Both the public and private onsens are clean and well equipped, including towels, facial serums and body lotion too. This might be the nicest hotel in town in every single way - with the kindest and most cheerful staff. I can only speak highly of the week we have spent here!"

"The service here is truly next level—warm, attentive, and consistently thoughtful throughout our stay. One absolute highlight was the 8-course dinner set. I highly recommend it to anyone staying here; if you visit even once, the 8-course experience is a must. Since there isn’t much around the area, choosing the hotel dinner is definitely the best option—and it’s worth it. The hotel itself is incredibly chill and relaxing, perfect for unwinding. They also provide a shuttle bus to nearby attractions, which makes getting around easy despite the quiet location. The views are beautiful, especially overlooking the surrounding nature, and every detail reflects top-notch service and genuine hospitality. Overall, a peaceful retreat with outstanding food, stunning views, and exceptional service. Highly recommended for anyone looking to relax and be well taken care of."

"Kai Kes Hotelli Skikokemus: Palvelu lämmin, huoneen kelluminen, liukuminen ja liukuminen superprovinssin sydämestä! Palvelu on ”luonnonvartija tarvitsee pelastajaa”: hoitohenkilökunta seuraa koko matkan varusteita, reittejä, aamulla kuuma juoma ja yöllä kuuma keitto, ja ihonhoito yksityiskohtia on täynnä. Huone on lumin jälkeen parantava taivaa: vuoristoalueen ikkunan puolella lumiradalla, lämmin ja japanilainen pohjois-Euroopan tuuli, pyyhkeet ovat valmiita kuivaamiseen, yksityinen Thompanga-suna on suoraan puuttunut. Viimeisin on kiivetä ja kiivetä ilman yhteyttä: lumilautahuone on suoraan lumen sisäänkäynnin, 10 sekuntia suoraan lumikentälle, ja sitten kiipeä takaisin hotelliin, jossa on johtaja, joka ottaa kuumat pyyhkeet ja ottaa uuden käden opettaa suoraan valmentajaa huoneesta alas. Koko prosessin nolla alennus, jätä aikaa sukellus- ja lepoon, kokemus on täynnä! Tule 2. laaksoon ja asu täällä ～❄️"

"The hotel is quite new with comfortable bed and beddings. Reception staff are expats with fluent English and very friendly and helpful. Breakfast was ok as it was cold and a bit salty so need improvement. Given we came in low season we were the only guest here and we have a good stay with a very reasonable price and good service."

"Been to Niseko for skiing for 3 years. This is honestly the best price-to-value hotel. You get every essential things, location, ski-in-ki-out, and onsen."

"The Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations. Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable. When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms. The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression. While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations."