Hotel Casa Karina Bansko - Half Board & All Inclusive

Upon arrival at the hotel we arrived around 10pm which was quite late check in was easy enough however the receptionist seemed to like she didn’t want to do any work!!! However cause we paid for half board she offered us some sandwiches to be brought up to the room which was nice we were on the 3rd floor and there is 1 lift which isn’t exactly the quickest the floor motion lights take a while to turn on and the corridor feels like ur in a ******* hotel!!! First impressions of the room was spacious double bed sofa wardrobe with sliding door and a good size bathroom however the bathroom is on a slope!!! There is a small fridge but there isn’t a plug socket where the fridge is so we moved the fridge to use the plug socket there is tea/coffee maker but no milk and it’s only green tea the bedroom was really warm because the heater was on unfortunately it wasn’t exactly freezing temperatures here so we turned the heater off and open the doors and window to keep the room cooler at night as it was quite stuffy there wasn’t a safe which would’ve been handy they were hangers but only a few There is complimentary water, which was nice considering we arrive quite late at night Breakfast is hit n miss the first day we have breakfast, which was on the Saturday morning of the 25th Jan breakfast they seem to be a lot of choices pastries hot and cold plenty of bread meats and cheeses and salads however the next time we have breakfast it seemed less limited and I had to keep asking the staff for more bread which they took their time to take out the staff do work hard and u can see that but they are so rude!! The fried eggs are Rock solid and the hot food isn’t that great if ur a tea drinker bring ur own tea bags!! I don’t think wiping the tables with a dust pan and brush is very hygienic!!! dinner in the evening was okay your usual buffet normally got cold by the time you sat down but the deserts was probably the best it does get busy at dinner starts at 7pm kids running around and pushing in really doesn’t abode with me so maybe go down to dinner abit later The bed is very hard and we couldn’t sleep very well. The shower is hit Miss one day is scolding hot water and then cold the shower curtain is terrible and let’s water out and goes onto the floor but does go into the drain so I think it depends what time of day you have a shower. They have got a lovely tribal amenities kit which has got your usual shampoo moisturiser vanity kit shower cap which was a lovely touch. The hotel is literally central of Bankso and only about a five minute walk to the gondola which is handy, especially when you carrying your ski equipment The hotel can arrange your ski passes (added a pic of the prices of the ski passes) and Next Door there is also a storage place where you can leave ur ski stuff for free as you’re staying at the hotel We didn’t do the ski pass however we just did the gondola pass which takes you up to the right to the top of the ski road that cost 50 BGN each a

Hayatımda bukadar yemekleri kötü sürekli insanların onune domuz eti süren suya bile para alan odaları pislik içerisinde olan ve kliması dahi calismayan çalışanları suratsız Türkçe ve İngilizce dahi bilmeyen bir otel görmedim lambaları dahi gece lambası olan hiçbir yıldızı ve otel olmayı haketmezken nasıl 4 yıldızı bir otel olduğunu anlayabilmiş değilim lütfen söylediklerime inanın boşuna paranızı ve tatilinizi ziyan etmeyin ben ailece daha bugün otelden ayrildim bu otel yüzünden alirce okadar iğrenç mutsuz bir tatil geçirdik anlatamm

We recently stayed at Casa Karina in a 2-bedroom apartment, and overall, it was a pleasant experience. The location of the hotel is excellent – very convenient and close to the Gondola/cable car, which made exploring the area incredibly easy. The apartment was spacious and functional, offering plenty of room for our family to relax comfortably. The highlight of our stay was the exceptional service we received from the restaurant manager, Aneta. She went above and beyond to accommodate our dietary preferences, personally arranging special vegetarian meals for us. Her thoughtful efforts made our stay feel truly personalized and memorable. We’d also like to extend our gratitude to Mexmea, one of the restaurant staff members, for his wonderful service. However, we did notice that housekeeping services could be improved to better meet guests' expectations. Additionally, the hotel would benefit from some updates to give it a more modern and refreshed look. A little uplift would go a long way in enhancing the overall guest experience. With a few improvements, Casa Karina has the potential to be an even better choice for travelers.

Me and my mother stayed here for my 16th birthday. It was a 4 day stay and we thoroughly enjoyed our time there. The service quality was great, we had no issues with impoliteness or unprofessionalism and they answered all our queries with no problems. We ventured into the town of Bansko, and the hotel is located in a very good spot. You can find shops within a small walking distance and the locals gave us no trouble at all. It is nearby a trail up the mountain, or rather the gondola experience, however it was closed at the time we visited. The town is beautiful and we got so many lovely pictures. The food was alright, there is plenty of options however it can get a little boring the longer you are there. But there were different foods every night and it is traditional food to the area. The room was clean and comfortable, we had a small balcony terrace that fitted our needs perfectly. There are plug sockets located all over the room and we had no trouble with that. The bathroom was a decent size and it offered complimentary shampoo, soap and body wash. Again, no troubles with cleanliness. The hotel offered a good spa that we also used, the pool was clean and not at all an uncomfortable temperature, and the sauna and steam room were very enjoyable. Overall we had an amazing time and I would highly recommend this hotel to anybody looking for an affordable comfortable stay.

Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay

Nice facilities and excellent location