Mura Hotel

You get what you pay for. Rooms had stained carpets and sofas/stools, however the cleaners did a great job at making up the beds and changing sheets/ towels/ replenishing toiletries daily upon request. No air con, so gets very hot unless you sleep with a balcony door open. Beds are fairly uncomfortable, but what can you expect for such cheap accommodation. The bar is very expensive, would recommend going into town for drinks as town has a nicer environment too. Free continental breakfast- very basic stuff, but can’t complain too much as it is included in the price of your stay. The shuttle bus to the gondola is a great service provided, and the driver is very polite and friendly. It’s a shame I can’t say that for all of the staff. The receptionist with brown hair is lovely, she makes a real effort to speak English and her customer service is excellent! The blonde receptionist, on the other hand, is extremely rude. She makes you feel unwelcome, she definitely does not like English people. She shouted at me in Bulgarian for refilling my water bottle at breakfast (I paid for this!) How absurd! When I appeared confused, she proceeded to physically smack my bottle and shout ‘no no no’ very aggressively- as a young female - it was quite scary actually.

Was worried about coming here as some bad reviews but we arrived and had one of the best 8nights stay here they staff are lovely all the cleaners bar staff and the bus which drops u to gondola every day is amazing .could not fault anything on this hotel at all for the price also new years eve we got invited to happy end bar all thanks to hotel we had 3 course meal and free drinks it was amazing night thanks so much to hotel mura for funding this made our night so surprised... breakfast is hot and cold which my children were happy with and they are picky eaters the steam room and jacuzzi was lovely after day of skiing. we will be booking again to stay here great stay 😀

Lovely clean hotel with friendly and helpful staff. Good value for the price. Sauna and jacuzzi were excellent. Shuttle bus was always on time. Breakfast was well presented and fresh everyday. Rooms were made up everyday. Lovely hot showers which were greatly appreciated after a long day skiing. Close to the pretty old town which was filled with great restaurants.