Hot Springs Medical and Spa

Periodo soggiorno fine agosto- inizio settembre. L' hotel è sopravvalutato. Pessimo rapporto qualità - prezzo. Qualità cibo pessima (poca scelta e di bassa qualità) Zona spa spesso in disordine Le uniche parti positive sono la comodità dei letti e la zona per i bambini ma ciò nonostante l' hotel non invita a ritornare.

Разбира се 🙂 Ето го превода в по-гладък и официален стил, подходящ за ревю в TripAdvisor или Booking: --- Review: I cannot recommend this hotel, despite it being highly praised by friends. Unfortunately, our stay was disappointing, and I would not return or suggest it to anyone. The attitude of the receptionist was unacceptable. Other guests complained that we were sitting at a lobby table, even though we had already finished our drinks some time earlier and had ordered more. Shortly after, a receptionist approached us, looking for reasons to reprimand us. She did not introduce herself, nor did she behave politely or professionally. Instead, she pointed out that we had placed our feet on a chair and told us that slippers were not allowed in the restaurant of a SPA hotel. At the same time, the other group—who had complained about us—were sitting with their feet up on the sofa, wearing shoes, and even brought their own bottle of whiskey from the room. The manner in which the receptionist spoke to us was extremely disrespectful, unprofessional, and inappropriate. Additionally, on one of the days of our stay, the outdoor thermal pool was not functioning, and the water was cold, making it unusable. The hotel is, in my opinion, highly overrated, with prices that do not reflect the level of service. The food selection is very limited, and the overall standard is below acceptable.

All in one place for all beautity spa salon sauna and beauty parlour. Beautiful and best place for all the beauty packages up need and think of. With very friendly and nice staff under able management. Happy clients always. All can walk in time.

Well we went away to relax and recharge. The spa water was great until someone I assume a child went to the toilet and it had to be closed for a clean up. Only a short period. The medical staff are very good. Me and my partner came down with a virus and they sorted us out. So that was great. However I think that the front of desk could do with charm lessons, as on a good day they were only a bit moody. A lot of people walking round in tracksuits as if they are in a Guy Ritchie film. The food is a buffet and get what you can . It was ok although some of the puddings were very good. My biggest complaint really is the staff messed our booking up and tried to throw us out until we proved it was their mistake. We got no apologies though. In fact they seemed to be more upset with us for being right. For the last night it was scowl city from reception and colder than Siberia when speaking to them .So the spa / treatments great . The Guy Ritchie hotel movie set no so great.

The option for this hotel for our vacation was a disaster. I had been here before and was excited to return, but it was a huge regret. Do not come to this hotel during a holiday. The price does not match the experience, and you will be frustrated. We paid for five nights over New Year's weekend and were forced to pay an additional of 5 times their regular daily rate JUST for their New Year's Eve party. However, they couldn’t find a table for us at the event, so we missed it entirely. No food was served, and by 11:20 p.m., my kids were crying. When they finally brought the first course, it was cold and unappetizing, and no one could eat. €1,000 for no party, no food, and unhappy kids. I spoke to the restaurant manager, who admitted the hotel should do something, but nothing was done. The hot springs were overcrowded, with dozens of kids running around the pool while lifeguards ignored their duties, staring at their phones. I even witnessed a child slip and scream, but the lifeguards didn’t react. I took pictures of their negligence and shared them with reception. Do not let your kids use this pool unsupervised, even if they can swim. Every year, hundreds of kids die at hotel pools because of the lack of responsible lifeguards. If a fatality happens at this pool, it is the hotel management fault, as he got informed. The lifeguards only seemed to work when closing the pool, often switching off lights 20 minutes early. Worst of all, the hotel manager avoided me for four days despite being informed of my complaints. The restaurant manager told me he was very aware of the issue and didn't know why he didn't come to me. I remained calm and polite during 4 days, but no resolution was offered. On my last day, I gave up trying.

Overall I was very impressed with the spaciousness and service. Rooms were bigger than expected and we asked for rooms with a view of the mountains/valley but the resort was completely booked and our rooms faced forest which was also nice because we could hear the sound of the wind in the pine trees. The service was very professional and friendly throughout the facility in the reception and the spa center. Big and clean pools with great view of the mountains and nice variety of steam room, sauna, Turkish bath and salt bath. The spa center had a good variety of treatments and everyone in our group thought the services were great. There was a good variety and quality of food in the morning and evening. Two negative aspects: 1) not enough parking, 2) there are a lot of families with small kids and some of the parents were not providing any supervision and a few kids were screaming at the top of their lungs in public spaces. Good place for families but couples might be better to find a spa for adults.