The Westin Grande Sukhumvit, Bangkok

要求都得到滿足，沒有額外的打擾，每個工作人員都盡心盡力客氣禮貌

The location of this hotel is excellent as it is just 1 to 2 mins away from asok bts and about 3 mins away from sukhumvit mrt. It is also just beside terminal 21. Check-in was smooth. I booked a room with lounge access, but the staff failed to give me the letter stating the lounge timings and what I was entitled to. In addition, I was entitled to 2 free drinks at the bar but again the staff doing the check-in failed to give me the voucher for them. I was also not given a receipt for the deposit I paid, and was not told an e copy would be sent instead. The room was fine. It felt a bit dark and run down / old. The tv was not functioning well. The top part of the screen was darkened. Unlike other hotels of similar ratings, there wasn't a pillow menu available as well. The lounge was fine. Canapés consisted either of seafood or spicy stuff or a mixture of the two, both of which I don't eat partly due to allergies. Hence it was disappointing. In addition, they ran out of canned lipton lemon tea. I don't understand how they do their stock taking or why it wasn't topped up in their inventory when they know there are only 2 cans left. Room service was stingy with their coffee. I tend to drink a lot of coffee and put 2 packets per cup. Yet when I asked for a top-up they said they normally only give a up to 5 pet room. Cleaner was odd. When I asked her for additional amenities she said she has to "call first". Presumably room service. I'm not sure if this is the standard operating procedure for this hotel because this is the first time I've encountered such a thing. For a 5 star hotel and the price they are charging I'm surprised at the stinginess of the coffee and how they can assume that those who allergic to seafood will eat spicy stuff (as that was the only other alternative available).

The facility and condition is unpresentable.

非常方便 地理位置優越

Friendly and Helpful Staff, Good Variety and Quality of Breakfast Spread

酒店不算新，但是勝在地理位置優越 出門就是商場和地鐵，非常的方便 每天就是地鐵出去兜個景點再地鐵回來 因為如果你叫grab，等待就得等半小時 所以還不如去坐地鐵來得更方便些 附近吃飯的地方也蠻多的 早餐也是不錯的，居然還有椰子 每天早上必搞一個椰子喝喝，兒子還要把 裏面的椰肉挖乾淨吃掉，水果還有剝好的柚子 給個大大的贊👍🏻不過柚子吃完就換其它水果了 吃完早飯回房間躺會兒，出門按一下清掃就行 泳池基本上包場，沒啥人晚上去遊 泳池稍微有點小了，其它都還行 不過總體來講還是推薦的😏