Chatrium Hotel Riverside Bangkok arvostelua

Majoituspaikan vastaus: Dear chi fat,Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered with the sheets, as well as the cigarette butts on the balcony. This is certainly not the standard we aim for, and we will address these concerns with our housekeeping team to ensure that future stays meet your expectations.We also apologize for the brief power outage during your gym session. While it was resolved quickly, we understand how important consistent service is, however, the power outage was caused by the MEA, which is beyond our control. However, the hotel is equipped with an emergency power supply designed to support critical systems, such as elevators, essential operations, and emergency lighting throughout the building. We appreciate your understanding regarding this matter.On a positive note, we’re thrilled to hear you enjoyed the service and the peaceful, quiet environment. Your feedback is invaluable, and we truly hope to have the opportunity to welcome you back for a more seamless stay next time.Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you'll be returning. We look forward to welcoming you back for another wonderful stay.Safe travels, and see you next time!Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us. We’re sorry to hear that you encountered a musty odor during your stay. Please know that we take such concerns seriously, and we will ensure that our housekeeping team addresses the issue to maintain a fresh and comfortable environment for all our guests.We also regret that our service did not fully meet your expectations. Your feedback is important, and we will work with our team to improve in this area to provide a more welcoming experience moving forward.We hope you’ll consider giving us another chance to provide you with a better stay in the future.Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Umit,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the breakfast and found your room to your liking. Your satisfaction is our top priority, and we hope to welcome you back for another great stay soon!Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We truly value all guest comments as they help us improve. We’re sorry to hear that the breakfast variety did not meet your expectations. We are always looking for ways to enhance our offerings and will consider your input as we plan future menus.Additionally, we deeply regret that your experience with our staff did not reflect the high standard of service we strive to provide. We take your comments about the room assignment and your interaction with the employee very seriously, and we will address this with our team to ensure that every guest feels valued and respected.We sincerely apologize for the negative impression this has left on you and hope you will reconsider us in the future, as we are committed to making improvements based on your feedback.Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Taibeimumuzi,Thank you for taking the time to share your valuable feedback. We truly appreciate your insights and apologize for any inconvenience caused by the cleaning service. Please know that we take cleanliness and attention to detail very seriously, and your comments will be shared with our housekeeping team to ensure we continually improve our standards.We truly appreciate your recommendations, and we hope to have the opportunity to welcome you back and provide you with a more comfortable stay.Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the river view and the beautiful scenery from the higher floors — it's one of our favorite features as well, and we’re so pleased it enhanced your stay.We sincerely apologize for the inconvenience caused by the bathroom door and any lingering effects from the recent earthquake. Please rest assured that our team is already addressing this issue across all rooms to ensure a more seamless experience for our guests.We truly appreciate your understanding and your kind consideration of staying with us again. It would be our pleasure to welcome you back and offer an even more comfortable and enjoyable visit.Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind words! We're delighted to hear that you had a very good experience with us. Knowing that you plan to stay with us again truly means a lot.We look forward to welcoming you back soon and making your next visit just as enjoyable — if not even better!Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our service, facilities, and food — and most importantly, that your whole family was satisfied. It’s always our goal to create a comfortable and memorable experience for every guest.We truly appreciate your kind words and hope to welcome you and your family back again very soon!Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear LEE HSIEN,Thank you so much for your detailed and thoughtful review. We're delighted to hear that you enjoyed the spacious apartment, the stunning 270-degree view, and especially the swimming pool — it truly is one of our favorite features too!We appreciate your kind words about our service and are happy that our shuttle boat access added convenience to your stay. Your comments regarding the bed size is noted, however, the kitchen equipment is upon request, which we provide a note in the utensils rack for information.It’s wonderful to know you had a generally enjoyable stay with us, and we truly hope to welcome you back again soon — perhaps for another relaxing swim and more river views!Warm regards,Mathurose-RoseResident Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us! We're so glad to hear you enjoyed the suite, the convenient location, and our breakfast selection. It sounds like you had a wonderful time celebrating Thai New Year — what a special time to visit!We’re especially happy to hear that the more relaxed atmosphere made your stay even more comfortable. Your kind words truly mean a lot to us, and we look forward to welcoming you back next time for another enjoyable stay.Warm regards,Mathurose-RoseResident Manager