Oakwood Hotel & Residence Bangkok arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for the wonderful review about our hotel. We are delighted that you found the cleanliness, amenities and service to be to your satisfaction. We strive to create memorable stays for all our guests, and your positive feedback confirms we are on the right track. We hope to welcome you back to Oakwood Hotel & Residence Bangkok again soon for another enjoyable visit.Thank you again for choosing to stay with us!Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your glowing review! We are absolutely thrilled to hear you enjoyed your stay at our hotel.We're especially pleased that we were able to accommodate your early arrival at and get you checked in promptly. Providing seamless and efficient service is always our priority. We're also delighted that you found our location to be so convenient and within easy access of transportation to various places in Bangkok.We strive to create memorable stays for all our guests, and your positive feedback confirms we are on the right track. We hope to welcome you back to Oakwood Hotel & Residence Bangkok again soon for another enjoyable visit.Thank you again for choosing to stay with us!Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: Dear Thank you for your kind review and for highlighting the refreshing iced lemon water and Thai black tea in our lobby. We're also delighted to hear you appreciated the excellent service provided by our front desk team.We sincerely apologize for the inconvenience you experienced with the hotel freezer not being cold enough. We understand how frustrating that can be, and we will address this issue immediately with our maintenance team to ensure it's resolved. Your feedback is crucial in helping us maintain the quality of our amenities.We hope you will consider staying with us again in the future. We aim to provide a more comfortable and enjoyable experience during your next visit. If you have any further questions or concerns, please do not hesitate to contact us directly.Sincerely,RudrojitHotel Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share the review of your stay with us. . We are absolutely thrilled to receive your perfect 100% satisfaction scores!It truly warms our hearts to know that you enjoyed every aspect of your experience with us. Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience. Please don't hesitate to reach out if we can assist you with any future bookings or requests.Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: Dear Ulinkcare,Thank you for taking the time to share your experience of our hotel. We are delighted to learn that you had a great stay, though a bit disappointed that you found our rooms to be bit small. However, since it does seem that you really liked the hotel and our services overall, we hope to see you back soon.Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: DearGuest,Thank you for providing such detailed and honest feedback regarding your recent stay. We are truly sorry to hear that your experience was so disappointing and that we did not meet your expectations.We understand your concerns about the location. While we are pleased you found it convenient for the BTS and pier, we acknowledge your point about the noise from the road. We recognize that this can be disruptive, especially at night, and we sincerely apologize for any sleep disturbances you experienced.We are deeply concerned about your comments regarding the room size and design. We apologize for the inconvenience and discomfort caused by the limited space and the sharp edges of the furniture. Your safety and comfort are our top priorities, and we are taking immediate steps to review the room layout and address the safety hazards you described. We are especially sorry to hear about the injury you sustained. We will investigate this thoroughly and take corrective action. We also apologize for the noise disturbance in the corridor early in the morning. This is unacceptable, and we will remind our guests of the importance of respecting quiet hours.We apologize for the slow check-in process and the delay in delivering the slippers. This is not the level of service we aim to provide. We are reviewing our check-in procedures to improve efficiency and will ensure that requests for amenities are handled promptly in the future. We are glad to hear that you found the luggage storage service satisfactory.We understand your disappointment, especially as you chose our hotel based on our international chain brand and competitive price. We value your feedback and appreciate your honest assessment. We are committed to making the necessary improvements to provide a better experience for our guests.We hope you will consider giving us another opportunity to demonstrate our commitment to providing a superior guest experience.Sincerely,RudrojitHotel Manager

Majoituspaikan vastaus: Dear Guest,On behalf of the entire team at the hotel, we want to express our sincere gratitude for choosing to stay with us. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing Oakwood Hotel & Residence Bangkok. We look forward to the opportunity of welcoming you back for another exceptional stay.Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: เรียนแขกผู้มีอุปการคุณขอขอบคุณที่สละเวลาแบ่งปันความคิดเห็นของคุณเกี่ยวกับการเข้าพักครั้งล่าสุดที่โรงแรมของเรา เราขอขอบคุณที่คุณได้เน้นย้ำถึงทั้งด้านบวกและด้านลบของประสบการณ์ของคุณเรายินดีที่คุณพบว่าบริการของเราดีและคุณชอบล็อบบี้ของเรา อย่างไรก็ตาม เราเสียใจอย่างสุดซึ้งที่ทราบเกี่ยวกับปัญหาที่คุณพบในห้องพักของคุณเราเข้าใจความกังวลของคุณเกี่ยวกับสภาพของผ้าขนหนู ความสะอาดของผ้าปูที่นอน และเส้นผมบนผนังห้องอาบน้ำของคุณ เราให้ความสำคัญกับความสะอาดเป็นอย่างยิ่ง และเห็นได้ชัดว่าสิ่งนี้เป็นสิ่งที่ยอมรับไม่ได้ และเราจะดำเนินการแก้ไขโดยทันทีและฝึกอบรมทีมแม่บ้านของเราใหม่นอกจากนี้ เรายังรับทราบความคิดเห็นของคุณเกี่ยวกับการที่ห้องของคุณไม่มีฉนวนกันเสียง เราเข้าใจดีว่าเสียงรบกวนสามารถรบกวนได้อย่างไร และเรากำลังพิจารณาแนวทางแก้ไขที่เป็นไปได้เพื่อปรับปรุงฉนวนกันเสียงเราให้ความสำคัญกับความคิดเห็นของคุณเนื่องจากช่วยให้เราสามารถระบุพื้นที่ที่เราสามารถปรับปรุงได้ เรามุ่งมั่นที่จะมอบประสบการณ์ที่สะดวกสบายและสนุกสนานให้กับแขกทุกท่าน และเราขออภัยอย่างจริงใจที่เราไม่สามารถตอบสนองความคาดหวังของคุณได้ในครั้งนี้ เราหวังว่าคุณจะพิจารณาให้โอกาสเราอีกครั้งเพื่อแสดงให้เห็นถึงความมุ่งมั่นของเราในการมอบประสบการณ์อันยอดเยี่ยมแก่แขกผู้มาเยือนขอแสดงความนับถือ

Majoituspaikan vastaus: Dear Guest,Thank you for sharing the review of your stay at our hotel. We are delighted that we were able to give you a perfect stay.Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: Dear David,Thank you so much for your wonderful review and for awarding us an "Excellent" rating! We are thrilled to hear you enjoyed your stay at Oakwood Hotel & Residence Bangkok.We're delighted to know that you found our hotel associates to be pleasant and helpful. Our team strives to provide exceptional service, and your kind words are truly appreciated. We're also pleased that you enjoyed our very good breakfast and found our sauna and pool facilities to be very clean. Maintaining a high standard of cleanliness and providing a delicious breakfast are top priorities for us.We are so glad you had such a positive experience. We look forward to welcoming you back to Oakwood Hotel & Residence Bangkok in the future!Warm regards,RudrojitHotel Manager

Majoituspaikan vastaus: Dear Ichiro-san,Thank you for choosing us as the preferred option for accommodation while in Bangkok and taking the time to share your stay experience. We are absolutely thrilled to learn that you enjoyed your stay with us!It truly warms our hearts to know that you enjoyed your stay enough to extend it for 3 extra nights! Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience. Please don't hesitate to reach out if we can assist you with any future bookings or requests.SincerelyRudrojit DebHotel Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing us for your stay in Bangkok and taking the time to share your experience at Oakwood Hotel & Residence Bangkok. We are over the moon to receive a perfect score!! It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing Oakwood Hotel & Residence Bangkok. We look forward to the opportunity of welcoming you back for another exceptional stays.Warm regards,Rudrojit DebHotel Manager

Majoituspaikan vastaus: Dear Guest,Warm Greetings!We thank you for choosing us as the preferred option for accommodation while in Bangkok. We are glad to know that you liked our facility and services. We thank you for your valuable feedback and look forward to welcoming you again upon your next visit to Bangkok.Thank you and have a great day ahead,With Warm Regards,Kaustubh SurGeneral Manager

Majoituspaikan vastaus: Dear Guest,Warm Greetings!We thank you for choosing us as the preferred option for accommodation while in Bangkok. We are glad to know that you liked our facility and services. We thank you for your valuable feedback and look forward to welcoming you again upon your next visit to Bangkok.Thank you and have a great day ahead,With Warm Regards,Kaustubh SurGeneral Manager