Aira Hotel Bangkok Sukhumvit 11 arvostelua

Majoituspaikan vastaus: Dear Values Guest,Thank you for your kind words! We’re so happy to hear you always enjoy your stay at Aira. We look forward to welcoming you back for many more great visits.Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Values Guest ,hank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic stay and enjoyed our friendly staff and excellent service. We're glad you found our location in the heart of Sukhumvit perfect for families and everyone wanting to explore the city. We look forward to welcoming you back soon!Best Regards,Operation Manager

Majoituspaikan vastaus: Dear ChanKathleen,Thank you for your feedback. We're glad to hear you found your room clean and appreciated our location and shuttle service to Terminal 21. We sincerely apologize for the issue with the duvet cover and for the breakfast not meeting your expectations. We will review this with our housekeeping and kitchen teams to ensure a better experience for future guests. Your comments are valuable, and we hope to have the opportunity to welcome you back for an improved stay.Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Esther”c,Thank you for your feedback! We’re glad to hear that you found our hotel overall okay. We apologize for the issue with the hot water in the shower and will make sure to look into it to improve the experience for future guests. We also understand that the nearby nightlife can sometimes be a bit noisy, and we appreciate your understanding. Your comments are valuable to us, and we hope to welcome you back for a more comfortable stay next time!Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Values Guest ,Thank you for your feedback. We’re sorry to hear that you experienced issues with the water pressure in the bathroom. We will look into this and make sure it’s addressed for a more comfortable stay in the future. We truly appreciate your comments and look forward to welcoming you back soon.Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Jun wei,hank you for your feedback. We're glad to hear you enjoyed the cleanliness and location of the hotel. We apologize for the delay in check-in, especially during the busy Songkran period. We understand how important sound insulation is for a peaceful stay, and we’ll be reviewing this to improve our guests' comfort. We appreciate your understanding and hope to have the chance to welcome you back for a more seamless experience next time.Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Kamoury,Thank you for your kind words! We’re so glad you enjoyed our great location, friendly staff, and clean rooms. We hope to welcome you back soon!Best Regards,

Majoituspaikan vastaus: Dear Sofyan,Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment you experienced during your stay. We understand how important your belongings are, and we deeply regret that this situation caused you such distress.We take full responsibility for the way the situation was handled and for the lack of accountability you encountered. This is certainly not the level of service we aim to provide. We are reviewing our procedures and staff training to ensure that such an issue never happens again, and to ensure that we handle similar matters with the utmost care and respect moving forward.We genuinely appreciate your feedback and will use it to improve our service. If you would like to discuss this further, please feel free to contact us directly, and we will do our best to resolve this matter to your satisfaction.Thank you again for your comments, and we hope to have the opportunity to regain your trust in the future.Best Regards,Operation Manager

Majoituspaikan vastaus: Dear 紫優,We are truly sorry to hear about your disappointing experience, and we sincerely apologize for the way your issue was handled. Losing or damaging personal belongings is always upsetting, and we deeply regret the lack of care and accountability you experienced during your stay.The way this situation was managed clearly fell short of our standards, and we are taking immediate steps to ensure that all staff receive additional training on handling guest concerns more professionally and with respect. We also deeply regret the misunderstanding and miscommunication, and we will review our internal processes to make sure we handle such matters more effectively in the future.Your feedback is invaluable to us, and we are committed to improving our service. We would like to make things right and encourage you to reach out directly so we can work together to resolve this issue.Thank you again for your feedback, and we truly hope to have the opportunity to regain your trust.Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Values Guest ,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our comfortable rooms, convenient location on Sukhumvit Soi 11, and the pool and gym facilities. We're also glad our Chinese-speaking staff were able to assist you during your stay. It's great that you liked the breakfast as well and found everything clean, safe, and peaceful despite being in such a lively area. We look forward to welcoming you back again soon!Best Regards,Operation Manager

Majoituspaikan vastaus: Dear Values Guest ,Thank you for your review! We're glad you had a nice stay and appreciated our clean, convenient location near Nana Station. We understand that the area can be quite lively, and we appreciate your feedback regarding its suitability for families. We hope to welcome you back for another enjoyable visit soon!Best Regards,Operation Manager

Majoituspaikan vastaus: Dear 張家瑜,Thank you for your feedback! We’re glad to hear you found the location convenient and the room clean. We truly appreciate your comments about the service, and we will make sure to address the areas where improvement is needed, especially with our evening staff. We also appreciate you pointing out that the in-room paid items list was not provided, and we will ensure this is made available in the future. Your feedback is invaluable, and we hope to welcome you back for a better experienceBest regards,Operation Manager