Good amenities and great staff, but we could hear the next door rooms too much.
Käännä
Majoituspaikan vastaus: Dear Valued guest,Thank you for your valuable feedback. We’re pleased to hear that you appreciated our team and many aspects of your stay.We apologize for the inconvenience caused by noise from neighboring rooms. Please be assured that we take this concern seriously and are actively considering improvements to our soundproofing to enhance guest comfort and privacy.We appreciate your understanding and hope to welcome you back soon for an even more comfortable experience.Warm regards,Patcharaporn CrutmuangGuest Experience Manager
YIN CHU ALBERT
Superior Huone Twin Vuode
Majoittunut 5. 2025
Perhe
9 arvostelu
4.5/10
Lähetetty 8.7.2025
Warning: if you check my other hotel reviews, I usually am able to find some good points but this hotel has none.
Beautiful photos, recognized hotel brand, great price. This hotel looked ideal online but you will be better off finding a smaller hotel at the same price point.
This hotel is poorly maintained. Elevators are so slow, that in once instance after a 10 minute wait in line a staff escorted us to the back of house to use a service lift.
Then the broken/damaged appliances. Including a landline phone (which I had to use to call front desk for help) had static throughout the call, there was also a broken kettle and a closet door that didn’t close properly meant the closet light was in your eyes all night long.
Air conditioner filter clearly showed that it had not been cleaned for months and a well worn bed that tilted to one side made you feel you were sleeping on a slope ready to roll down at any minute. Their idea of a king size bed is putting two beds placed together as one — good luck if you sleep in the middle of the bed.
Then there is the bathroom with black mold on the ceiling and grout. We spent as little time as possible in there.
There was also a lizard that was in the hallway for our entire trip, even though we asked the front desk and housekeeping to remove it on several occasions.
I can’t leave out the dreaded traffic jams in front of the hotel that made the last 5km take longer than our trip from the airport.
Conclusion: look elsewhere
Cuatomwr service very good. Breakfast have good spread .many eateries nearby.a 10 minutes walk to Makasan airport rail
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for your perfect rating and kind words. We’re truly delighted to hear that you enjoyed the variety of our breakfast, the convenience of our location, and the service provided by our team.It’s great to know that the short walk to Makkasan Airport Rail Link and the nearby eateries added to your overall experience. Your feedback means a great deal to us and serves as great motivation for the entire team.We’re looking forward to welcoming you back for another enjoyable stay.Warm regards,Patcharaporn CrutmuangGuest Experience Manager
Majoituspaikan vastaus: Dear Mr. Abdullah,Thank you very much for your kind rating and thoughtful comments. We're truly pleased to know that you had a pleasant stay and especially appreciate your high remarks on our surroundings and overall service.Your feedback is a wonderful encouragement to our team, and we’re delighted that you found our hotel a good place to stay. We look forward to continuing to provide you with a comfortable and enjoyable experience.Warm regards,Patcharaporn CrutmuangGuest Experience Manager
Stayed multiple times. Hotel room is spacious and clean. Staff are very helpful and friendly.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you sincerely for your continued support and for sharing such kind feedback. It’s always a pleasure to welcome you back, and we’re truly grateful that our spacious rooms and the genuine hospitality of our team continue to leave a positive impression.Knowing that you’ve chosen to stay with us multiple times speaks volumes, and we’re so pleased to have earned your trust. I’ve shared your comments with the team — they’ll be thrilled to know their efforts helped make your stays comfortable and memorable.We look forward to welcoming you again soon and ensuring your next visit is just as enjoyable.Warm regards,Patcharaporn CrutmuangGuest Experience Manager
Anonyymi käyttäjä
SKYLINE ROOM King Bed
Majoittunut 5. 2025
Pariskunta
5 arvostelu
9.5/10
Mahtava
Lähetetty 26.6.2025
Le petit déjeuner était bof mais dans l’ensemble tout était nickel avec une super vue
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for sharing your experience with us. We’re truly pleased to know that you enjoyed your stay overall — especially the comfort of our amenities, the cleanliness, and the service provided by our team. It’s also wonderful to hear that the view from your room added to your enjoyment.At the same time, we’re sorry to learn that the breakfast fell short of your expectations. We take your comment seriously, as breakfast is such an important part of the guest experience. Please rest assured that your feedback has been shared in detail with our culinary team. We are currently reviewing our breakfast selection and presentation to better match the diverse tastes and preferences of our guests.We’re grateful that you brought this to our attention, as it gives us the opportunity to make meaningful improvements. Thank you once again, and we hope to welcome you back for a stay that’s exceptional in every aspect.Warm regards,Patcharaporn CrutmuangGuest Experience Manager
pitipat7
Superior King -huone
Majoittunut 5. 2025
Liikematkustaja
42 arvostelu
10/10
Ylivertainen
Lähetetty 25.6.2025
This hotel offers a remarkable experience with comfortable accommodations. The amenities provided enhance the stay and create a relaxing atmosphere. Guests can enjoy a peaceful night's sleep in the well-appointed rooms. The friendly staff is always available to assist with any needs. It's a pleasure to recommend this hotel for a delightful getaway.
Käännä
Majoituspaikan vastaus: Dear Mr. PitipatThank you very much for taking the time to share such a wonderful review. We’re truly grateful for your kind words and thrilled to know that you had an outstanding experience during your stay with us.Thank you for highlighting the comfort of our accommodations, the relaxing atmosphere, and the thoughtful amenities — it means a great deal to the entire team. We’re especially pleased to know that our staff’s friendliness and attentiveness helped make your stay even more enjoyable.Your generous recommendation is very much appreciated. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another delightful visit.Warm regards,Patcharaporn CrutmuangGuest Experience Manager
Anonyymi käyttäjä
Superior King -huone
Majoittunut 5. 2025
Liikematkustaja
20 arvostelu
9.5/10
Mahtava
Lähetetty 20.6.2025
a big Clean room, the view was very nice. Location is on a very busy road to get there. but you won’t hear the noise from outside. It’s quite far from tourist attractions.
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you very much for your wonderful rating and detailed feedback. We’re truly pleased to hear that you enjoyed the spaciousness, impeccable cleanliness, and stunning view from your room. It’s especially rewarding to know that despite our location on a busy road, your room offered a peaceful and quiet retreat.We understand that being a bit farther from major tourist attractions may require some extra planning. To make your experience more convenient, we offer a complimentary shuttle service to the nearest train station and popular shopping areas. Our team is always ready to assist with transportation arrangements or recommendations to help you make the most of your stay.Your thoughtful comments inspire us to continue delivering excellent service and comfort to all our guests. We genuinely appreciate you taking the time to share your experience, and we look forward to welcoming you back for an even better stay.Warm regards,Patcharaporn CrutmuangGuest Experience Manager