Majoituspaikan vastaus: Dear valued guest , We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a room. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Majoituspaikan vastaus: Dear valued guest, Thank you for taking the time to review your stay with our hotel. We are very sorry to learn that your experience with Amaranta Hotel wasn't a memorable one. Kindly accept our sincere apologies for any trouble you had while you were staying with us. Our management team have already been advised to rectify this issue and ensure won't repeat in future. Further, I would like to ensure that our hotel staff is highly focused towards greater guest service to satisfy our guests needs , but on this occasion they were unable to live up to the standards. Once again, I would like to apologize for the unpleasant experience, and we sincerely hope to have an opportunity to welcome you back and serve you once again in the future with our more usual standard of excellence. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Majoituspaikan vastaus: Dear valued guest, Thank you for taking the time to write a review. I appreciate your comments and regret to hear that you were disappointed with the value of our priced. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Vieraskäyttäjä
Executive-huone
Majoittunut 1. 2025
Yksin matkustavat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 25.2.2025
This is my go to place in Bangkok. Close to family and easy to get to from airport. The executive room is nice with lots of space. Staff is attentive. Buffet breakfast is great and there are 7/11’s within meters of the hotel. Train station is about 400 meters from hotel as well. Great place
Käännä
Majoituspaikan vastaus: Dear valued guest, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards,Paitoon BoonsriGeneral Manager Amaranta Management
meimei
Executive-huone
Majoittunut 1. 2025
Pariskunnat
4 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 18.2.2025
位置非常好非常方便
Käännä
Majoituspaikan vastaus: Dear meimei, Thank you for sharing a review of your recent experience. We are so pleased to hear that you are satisfied with our hotel and services. Our team here at Amaranta Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Georgefan
Superior-huone
Majoittunut 1. 2025
Muu
9 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 10.2.2025
酒店有特色
Käännä
Majoituspaikan vastaus: Reply from the property:Dear Georgefan, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards, Atthapon Pansri Front Office Manager Amaranta Management
HYEOKYOUNG
Deluxe-huone
Majoittunut 12. 2024
Perhe
10 arvostelu
3.7/5
Lähetetty 31.1.2025
Close to Hwaikuang MRT. View is not so vood, GYM is also. Breakfast and sqimming pool are good, can be compensated by price...
Käännä
Majoituspaikan vastaus: Reply from the property:Dear HYEOKYOUNG, Thank you for leaving us a valued feedback. We appreciated your feedback and understanding your needs during the stay experience. We always work hard to help guests find the right fit in a service. I’ll be sure to share your comments with my team to ensure we continue to improve on delivering exceptional service. We look forward to hearing from you again soon. Best Regards, Paitoon Boonsri General Manager Amaranta Management
Vieraskäyttäjä
Premier-huone
Majoittunut 9. 2024
Pariskunnat
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.1.2025
Очень хорошо
Käännä
Majoituspaikan vastaus: Dear Guest, fr, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards, Atthapon Pansri Front Office Manager Amaranta Management
Laoyue
Junior Luxe
Majoittunut 11. 2024
Liikematkustajat
37 arvostelu
3.6/5
Lähetetty 23.12.2024
房間小,早餐一般
Käännä
Majoituspaikan vastaus: Dear Laoyue, Thank you for leaving us a valued feedback. We appreciated your feedback and understanding your needs during the stay experience. We always work hard to help guests find the right fit in a service. I’ll be sure to share your comments with my team to ensure we continue to improve on delivering exceptional service. We look forward to hearing from you again soon. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Majoituspaikan vastaus: Dear Yueguangtaiwenrou~007, Thank you for sharing a review of your recent experience. We are so pleased to hear that you are satisfied with our hotel and services. Our team here at Amaranta Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Jacelyntsl
Amaranta-sviitti
Majoittunut 11. 2024
Matkusta ystävien kanssa
1 arvostelu
2.0/5
Lähetetty 13.12.2024
Never coming back again!
Our check-in time was 2:00 PM. We arrived at the hotel at 2:00 PM, but they told us they needed 30 more minutes to finish cleaning because the previous guest checked out late. Isn’t it the hotel’s responsibility to ensure that there are no overlapping bookings before allowing late check-outs? But we decided to wait the extra 30 minutes.
When we returned at 2:33 PM, they told us it would still take about an hour because the previous guest had smoked in the room, and they needed time to remove the smell. We told them we were okay with the smell and just wanted to get into the room as soon as possible. Alternatively, we asked for a temporary room. They flatly rejected both requests and insisted that if we wanted a temporary room, we would have to pay extra.
At this point, we felt it was extremely unfair to be made to wait for nearly 2 hours, especially when the delay wasn’t our fault. The hotel offered no satisfactory solution—only that we had to wait. We didn’t finally get into our room until after 4:00 PM.
The next issue we faced was that there was a rat in the room! I’ve attached a photo of the rat that chewed on my seaweed from my luggage. Can you imagine how unhygienic it is to have a rat in your room, especially with our clothes left in open luggage?
Additionally, the hotel furniture was quite old, and the towels were the cleanest thing in the room. One of the toilets had no hot water, and the shower head in another toilet couldn’t be mounted properly, meaning we had to hold it while showering.
In summary, this was a terrible experience. We will definitely not consider this hotel again.
Käännä
Majoituspaikan vastaus: Dear Jacelyntsl, Thank you for taking the time to review your stay with our hotel. We are very sorry to learn that your experience with Amaranta Hotel wasn't a memorable one. Kindly accept our sincere apologies for a trouble you had while you were staying with us. Our management team have already been advised to rectify this issue and ensure won't repeat in future. Further, I would like to ensure that our hotel staff is highly focused towards greater guest service to satisfy our guests needs , but on this occasion they were unable to live up to the standards. Once again, I would like to apologize for the unpleasant experience, and we sincerely hope to have an opportunity to welcome you back and serve you once again in the future with our more usual standard of excellence. Best Regards, Paitoon BoonsriGeneral Manager Amaranta Management
Majoituspaikan vastaus: Dear bmp Gary hung, Thank you for taking a moment to share your experience at Amaranta Hotel. We are so pleased to hear that you are satisfied with our hotel and services. We look forward to welcoming you back again soon. Best Regards,Atthapon PansriAmaranta Management
Rr_Ke
Deluxe-huone
Majoittunut 10. 2024
Muu
35 arvostelu
1.0/5
Lähetetty 5.11.2024
前台工作人員態度極其惡劣、剛説幾句就要報警。專門欺負中國人。
Käännä
Majoituspaikan vastaus: Dear Rr_Ke, Thank you for taking the time to write a review. I appreciate your comments and regret to hear that you were disappointed with the service. Please tell us more the details. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future. Best Regards, Atthapon PansriAmaranta Management