Citrus Sukhumvit 11 by Compass Hospitality – valokuvat

Majoituspaikan vastaus: Dear Khun Dream6063,Thank you for choosing our hospitality for your recent stay in Citrus Sukhumvit 11 Bangkok Hotel and for sharing your experience with us.First of all, I would like to sincerely apologize for the inconveniences these have caused you and that you had to endure this all throughout your stay. Pertaining to the towel issue, I will have this room fully reviewed by our Director of Rooms, Director of Housekeeping and team to taking the necessary actions and urgent maintenance as the first priority.We take pride in serving our patrons and we are very sad for not delivering to you our usual service standards. We truly thank you for your comments as we take your input very seriously.Once again, I offer my sincerest apologies and hope you would accept this. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage.Yours sincerely，Mr. Uthai KongtraiFront Office Manager

Majoituspaikan vastaus: Dear Khun Lim Kok Hui,Thank you for visiting Citrus Sukhumvit 11 Bangkok Hotel !May we begin by thanking you for choosing us as your accommodation during your recent trip to Bangkok and we are delighted we were able to provide you with a comfortable stay.Your kind comments regarding our room service and hotel hospitality is greatly appreciated. We will be sure to pass on your kind praise to the team to inspire them to always give their very best for our valued guests.Thank you once again for your review and we hope we can welcome you back in the very near future as a valued returning guest.Yours sincerely，Mr. Uthai KongtraiFront Office Manager

Majoituspaikan vastaus: Dear Mr. Cheng, Thank you very much for your contribute constructive comment during your stay with us. We deeply regret the inconvenience you encountered during your recent stay at our hotel. Your feedback is of utmost importance to provided high standards of service.We are fully committed to addressing this issue by implementing measures to enhance the improvement. Additionally, I would like to inform you that our team ensure that all linen was cleaning guaranteed from our professional outsource partner and also they have a certificate for their factory. Regarding the damaged charge for a soiled towel from your make up, please be advised that all such charges are publicly announced and displayed in all rooms. Kindly note that the hotel provides fresh and new amenities for its clients, which are highly anticipated by all guests, including yourself. Therefore, we make every effort to ensure that these amenities are used appropriately and responsibly. Thank you once again for bringing these matters to our attention. We eagerly anticipate the opportunity to welcome you back and provide you with the exceptional service you deserve. With very best regards,Mr. Uthai KongtraiFront Office Manager

Majoituspaikan vastaus: Dear Khun Edward5,Thank you for choosing the hospitality of Citrus Sukhumvit 11 Bangkok Hotel, and for taking the valuable time to share a review about your recent experience.We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly on service, good facilities.For what pertains to our location, we daily provide the shuttle service from the hotel to the sky train (BTS NANA) station where you would walk to in 10 minutes walking distance. Also, or Concierge team is more than happy to arrange taxis or hotel counter tour service for all guests anytime.Again, thank you for sharing your experience and thank you also for your patronage of Citrus Sukhumvit 11 Bangkok Hotel. Our team is looking forward to having you back in a not too distant future.With best regards,Mr. Uthai Kongtrai Front Office Manager

Majoituspaikan vastaus: Dear Khun Scherer,Thank you so much for choosing Citrus Sukhumvit 11 Bangkok Hotel and taking your time to leave us such great comments.Your opinions are very valuable in helping us maintain a standard level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you continue to appreciate the level of services and facilities provided at our hotel and that you had a pleasant stay with us particularly on location, as well as our staff service. My team and I very much look forward to welcome you back for your future stays in a not too long distant.Mr. Uthai Kongtrai Front Office Manager

Majoituspaikan vastaus: Dear Khun Yina_Ng,Thank you for sharing your feedback on your recent stay at Citrus Sukhumvit 11 Bangkok.We are absolutely committed to ensuring the complete satisfaction of our guests, and we are pleased to hear that you continue to appreciate our excellent service. However, I understand your disappointment with AC system conditioning you were mentioned. Please be assured that your feedback has been taken seriously, and we are taking immediate steps to address and investigate the issues you have raised.Despite your experience we sincerely do hope to be given the opportunity to be of or service again in the near future hence please do let us know how we may assist with any future arrangements.Warm regards,Mr. Uthai KongtraiFront Office Manager

Majoituspaikan vastaus: Dear Mr. Viney,Thank you for choosing the hospitality of Citrus Sukhumvit 11 Bangkok Hotel, and for taking the valuable time to share a review about your recent experience.We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly on good location, staff service, and helpful.Again, thank you for sharing your experience and thank you also for your patronage of Citrus Sukhumvit 11 Bangkok Hotel. Our team is looking forward to having you back in a not too distant future.With best regards,Mr. Uthai Kongtrai Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for choosing Citrus Sukhumvit 11 Bangkok Hotel and taking your time to leave us such great comments.Your opinions are very valuable in helping us maintain a standard level of service to guests and in ensuring that your expectations are met on each visit. We are most delighted to learn that you continue to appreciate the level of services and facilities provided at our hotel and that you had a pleasant stay with us particularly on location, staff services, the cleanliness, as well as our facilities.My team and I very much look forward to welcoming you back for your future stay in a not too long distance.Mr. Uthai Kongtrai Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel on your recent visit to Bangkok and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay with us.Please be informed that extra amenities you can order from our team and last order is before midget. At Citrus Sukhumvit 11 Bangkok Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely， Dave | Front Office Manager