Lemon Tree Hotel Whitefield, Bengaluru

I recently booked a one-day stay at a hotel with friends to celebrate my friend’s birthday. In advance, I had requested simple decorations for the room, which the hotel staff confirmed. However, upon arrival, it was clear that something had gone wrong. The staff seemed clueless about the arrangement, and our room was devoid of any decorations. When I approached the front desk to inquire about the situation, they initially stalled and then asked me to wait in the lobby while they hastily prepared the room. Frustrated, I declined their offer and decided to call Manish, the person I had previously spoken to about the decorations. To his credit, Manish acknowledged the mistake and offered compensation. Unfortunately, our evening plans were already in motion, so we declined the offer. To make matters worse, despite booking a room for three people, there was no extra mattress provided. We were assured that it would be placed in the room later that night, but it never materialized. Disheartened by the lack of hospitality, I chose not to call the front desk again and checked out the next morning. Overall, my stay left me feeling unwelcome and disappointed. The hotel staff needs better training in basic guest services to ensure a more pleasant experience for future guests.

Makmodul and Nabeen are very helpful and polite nature in security staff with best gesture and greet everyone with smile. Makmodul is from Assam northeast having best skill to fulfill the job requirements Even telling about local area to explore.

I visited lemon tree hotel with family, it was nice stay, food was good. Specially Makmodul, Haider ali and Nanda was very helpful and provided quick support during stay. Overall hotel is very good with good staff. I will recommend everyone to visit this hotel.