Vieraskäyttäjä
15. helmikuuta 2025
I am extremely disappointed with my recent stay at 360° Issara from January 15–17, 2025. I had booked an expensive villa room, and got hosted in a standard room without any mentions by the staff. Upon arrival, I asked about the booked (and already paid for) villa room but was informed that it was unavailable because the hotel was only 50% complete — a fact that was never disclosed to me beforehand. Without any information, I was downgraded to a small, standard double room that lacked basic furnishings: no seating for two, no table, and no proper storage for clothes. I had to keep my luggage and clothing on the floor, which was incredibly inconvenient. This situation was really disappointing as the holiday was me and my wifes honeymoon. The so-called "luxury resort" fell far short of expectations. The restaurant served lukewarm meals, and my wife and I never received our food at the same time, forcing us to eat separately - no matter whether we were the only table at the restaurant or not. But with no other dining options nearby, we had no alternatives. Furthermore it was clear that large parts of the resort were unfinished, yet we were still charged the full price for subpar accommodations and services. The staff on site were very friendly in general. However, we were always referred to our travel agency regarding the unfinished rooms once we asked to at least be paid back the difference in costs of our booked villa room and the standard room we got. Despite reaching out to the agency multiple times now to address these issues, I still received no response. Neither the hotel staff nor the agency reacts to any of my messages - I cannot believe that people would put up a scam such as this and am very disappointed as they advertise different room options, charge you for it beforehand and then do not give you back the money you paid for a room that does NOT even exist! This level of service is unacceptable, and I would strongly advise others to avoid this hotel and travel agency until it is fully operational and capable of delivering standard service and the luxury experience it promises.
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