Hilton Baltimore Inner Harbor

Great location. A solid 4-star hotel.

Nice location and service

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If you ever stay at the Hilton Baltimore Inner Harbor make you that you check in with Miss Linda and housekeeper Natesha; these two ladies will have your stay pleasurable they professional services and with a helpful spirit. Miss Linda and her attention to detail and Natesha always assisting you in all your need while your in room. Me and my family will be back this was my and my family first time staying at this location from the very and the service 5stars for me and with everything that was going on here at the hotel these two ladies made my stay returnable.

Loved the digital key walked straight into elevator to room. The view of the stadium was awesome. The Buffett breakfast today was outstanding. Entire Staff Friendly! This is a “Must Stay” hotel your next trip to Baltimore, MD…

Everyone tried to make my stay an experience. From being greeted warmly as soon as you walk through the lobby, to asking many questions at check in , to returning to my room finding it totally spotless. The staff go above and beyond to my your stay great. I would stay at this hotel over and over.

And this is coming from an avid traveler and country counter. What a fantastic hotel. I visited for the Phi Theta Kappa Catalyst Conference, and the entire staff was exceptional. Most notably, Alex went above and beyond. While I was staying on the 11th floor and having trouble getting water, Alex personally stepped in, brought water to me, and completely resolved the issue. It genuinely brightened my day and left such a strong impression that I can’t help but sing the hotel’s praises.

My wife and I traveled all the way from Houston to Baltimore for her sorority conference, only to discover when we arrived that, due to an oversight in our reservation, we didn’t actually have a room booked. To make matters worse, the hotel was completely sold out because of several events taking place in the city. After a long day of travel, it would have been easy for the staff to simply tell us there was nothing they could do. Instead, they chose compassion over convenience. Rodney, one of the managers, took the time to personally search every possible option and was able to find us a room for two nights at the best rate available. He treated us with kindness, patience, and genuine concern during what was a very stressful situation. The next day, when we still couldn’t find another hotel anywhere in Baltimore, Linda at the front desk stepped in and was just as amazing. She was able to extend our stay another day, and then went even further. While I was out exploring the city, she actually called my cell phone to let me know that a cancellation had opened up and that she could extend our stay for the remainder of our trip at the same rate. She certainly didn’t have to do that, but her thoughtfulness and professionalism relieved an enormous amount of stress for both of us. From that moment on, our stay was outstanding. The rooms were comfortable and spotless, housekeeping was excellent, the bell staff was friendly and helpful, the restaurant was wonderful, and every employee we encountered made us feel genuinely welcome. Hotels are easy to find. Exceptional people are not. What sets the Hilton Baltimore Inner Harbor apart is its staff. They don’t just provide customer service. They truly care about people and work hard to solve problems. Rodney, Linda, and the entire team turned what could have been a vacation disaster into a memorable experience. Because of them, we left Baltimore with grateful hearts, and we will absolutely stay here again. If you’re looking for a hotel with outstanding accommodations and an even more outstanding staff, I highly recommend the Hilton Baltimore Inner Harbor.

Booked this hotel because we had tickets to an Orioles game and the hotel is right next to Camden Yards. Room was clean, spacious and bed/pillows were comfortable. Hotel staff were some of the hardest working people I’ve seen in hospitality in a long time. The hotel was very busy and staff were doing their very best to accommodate guests while also maintaining a positive and customer service oriented attitude.