Vieraskäyttäjä
8. helmikuuta 2025
Booked interconnected rooms online , arrived to our room to realise they weren’t interconnecting at all , came down to reception to then be told “we have no more interconnected rooms we can offer u a lodge that’s driving distance “ when I explained I had 3 kids with me and 2 of them with special needs that I booked an interconnecting room online the receptionist responded with “it’s not saying you booked interconnecting rooms on our system “ yet it clearly stated on my booking 2 interconnecting rooms , if I book that that’s what I expect , somehow 45 mins later an interconnecting room became available after we had to sit in one room the 5 of us for the 45 mins. I was also told that we received “complimentary breakfast” for the mix up which i find hilarious as it stated breakfast was included in our package ?? The staff in the lounge at dinner were absolutely shocking from start to finish , food was completely inedible as we sent it back. Cleaner asked us why we didn’t check out at 11am when we requested late check out which was at 1pm ? Made complaints at check out and was told the manager would be in touch and never received a phone call or email From start to finish the hotel was ridiculous , no professionalism , no communication between staff , no attentiveness , no apologies, very rude
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