Mount Wolseley Hotel Spa & Golf Resort

Severely Disappointed with Our Experience I recently attended a very special family birthday celebration at Mount Wolseley, and I cannot express how disappointed I am with the entire experience. What should have been a joyous and memorable occasion was completely ruined by poor service, unacceptable standards, and shocking incidents. 1. Shocking Service and Timing Issues: The service was nothing short of disgraceful. We sat down for dinner at 8:30 pm, yet the starter wasn’t served until 9:20 pm. Bizarrely, the soup arrived first, followed by bread rolls – completely out of sequence. To make matters worse, dessert wasn’t served until 11:30 pm, leaving guests frustrated and hungry. This level of disorganization is completely unacceptable. 2. Cold and Unappetizing Food: The food, when it finally arrived, was cold and lacked any care in preparation or presentation. 3. Unacceptable Cleanliness: The accommodations were filthy. Dirt was evident throughout the property, and cigarette butts were scattered in plant pots outside. It was clear that cleaning standards were non-existent. 4. Rude and Unhelpful Staff: The staff were consistently rude and dismissive, showing no effort to make guests feel welcome or comfortable. 5. Plastic in Dessert: The final straw was discovering pieces of plastic on the plate and in the dessert – an apple and berry pie. I was completely appalled and could not believe this could happen in any establishment, let alone one purporting to be of high standard. This was both dangerous and utterly unacceptable. 6. Management’s Indifference: When I attempted to raise these issues with a senior manager, I was met with complete indifference. There was no apology, no accountability, and no attempt to address the appalling experience. To sum up, this was one of the worst experiences I have ever had at a venue. The event was mishandled from start to finish, and the lack of professionalism, cleanliness, and care shown by Mount Wolseley was appalling. I would strongly advise others to avoid this venue for any event or occasion.

Extremely dissatisfied with how issues during my stay were handled - there was a party going on next door which wasn’t handled and no follow up as promised.

Myself, My partner and 19 month old child stayed here for 2 nights and can't recommend this hotel enough, We arrived on friday and was easy to get parked and very close to the front door. Was a very easy check in and we were in our rooms very quickly. The hotel has many great facility's for children, One of the 2 used by us was the kids playroom where it play balls, toys and a tv on the wall setup for dvd's which are available from the reception and I'm sure you can bring your own. They other playroom was larger and hard toys for bigger kids but was still suitable for any ages...footballs...connect 4 and board games to name a few. There was another teens room where you can play pool and i never got a chance to play in there but looks very good. We had a look at the pool (never got a chance to use) and it looked great with a kids pool and when we looked it was quite but could get busy over the weekends. The bar food was lovely and drinks where your typical hotel prices...pricey for todays prices but that's what you gotta deal with nowadays. Staff where lovely and the staff all over the hotel are a credit to the place...Everyone one i spoke to and dealt with where lovely. Even the porter at 4/5am who heated a babys milk bottle for me in the microwave. Also the whole hotel was setup Would defiantly attend the hotel again and hopefully get to use the pool in the leisure center next time.